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About the Role
Join the Media, Communications and Sports Customer Success team to build customer outcomes across a broad portfolio of Microsoft products and services. Learn at the forefront of artificial intelligence transformation in a supportive team environment. As a Principal Customer Success Account Manager, you will drive value and business realization for customers by building executive relationships, engaging on customer strategy, and leading long-term delivery.
Responsibilities
- Build and nurture strategic relationships with key customer stakeholders, partners, and internal teams.
- Guide conversations to achieve customer business objectives and maximize investment in Microsoft.
- Lead business value discussions at executive levels.
- Coach others in effective communication.
- Orchestrate solution delivery across diverse teams.
- Develop and execute Customer Success Plans (CSPs).
- Proactively identify and resolve blockers to product adoption and consumption.
- Drive business growth strategies.
- Partner with customers to understand their business priorities.
- Optimize usage and deliver ongoing success through strategic program planning and review.
- Align Microsoft’s cross-cloud solutions (e.g., Azure, Modern Work, Dynamics) to accelerate customer digital transformation.
- Leverage deep industry and technical expertise.
- Evangelize Microsoft’s technology roadmap.
- Challenge customer thinking.
- Drive transformation towards modern digital approaches.
Requirements
- Master's degree in business, Sociology, Psychology, Computer Science, or related field, with strong and proven customer success experience, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's degree in business, Sociology, Psychology, Computer Science or related field, with strong and proven customer success experience, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
- Strong and proven experience within customer industry.
- Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions.
- Relevant professional certifications e.g. Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
- Project Management Institute (PMI) or equivalent certification.
- Prosci or equivalent Change Management certification.
Skills
- Change Management
- Creativity
- Data Analysis
- Decision Making
- Executive Relationships
- Influencing for Impact
- Problem Solving
- Championing Company Messaging
- Driving Customer Health Excellence
- Maximizing Delivery Excellence
Location
- Paddington, London
Work Type
- Full-time
Experience Level
- Principal
- Senior
Education Level
- Master's degree
- Bachelor's degree
Salary/Compensations
- £ 79,700.00 - £ 133,900.00 per year
Benefits
- Certain roles may be eligible for benefits and other compensation.
About the Company
- Microsoft is an equal opportunity employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.