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About the Role
We are currently recruiting a welcoming and passionate hospitality professional to join our Reception team as a Front Office Receptionist. You'll create the first impression and lasting memories that shape every guest stay. Through genuine hospitality, thoughtful service and attention to detail, you'll help every guest feel welcomed, valued and cared for from arrival to departure. Working as part of the Front Office team, you'll build meaningful guest connections while ensuring every interaction reflects the exceptional experiences our hotels are known for.
Responsibilities
- Welcome guests with warmth, professionalism and genuine hospitality from arrival to departure.
- Complete guest check-in and check-out processes efficiently and accurately.
- Adapt communication and service approach to different guests and situations.
- Use sound judgement to resolve routine guest requests and escalate complex or sensitive matters appropriately.
- Build genuine guest relationships by anticipating guest needs and creating memorable experiences.
- Maintain accurate guest records and process payments in accordance with hotel procedures.
- Collaborate with colleagues across departments to ensure a seamless guest experience.
- Maintain a professional, organised and welcoming Front Office environment.
- Follow company policies, security procedures and workplace health and safety requirements.
- Share relevant guest information with Housekeeping, Reservations, Food & Beverage and Maintenance to support a seamless stay.
- Use guest feedback and observations to identify simple opportunities to improve the experience.
- Assist guests with arrivals, departures and concierge-style requests throughout their stay.
- Provide local recommendations and hotel information to enhance the guest experience.
Requirements
- Previous experience in a customer service, hospitality or front office environment preferred.
- Confidence using computer systems and learning new technology.
- Experience with hotel Property Management Systems (PMS) is advantageous.
- Ability to manage multiple guest enquiries while maintaining exceptional service standards.
Skills
- Passion for delivering exceptional guest experiences and customer service.
- Excellent verbal and written communication skills.
- Professional presentation and interpersonal skills.
- Ability to remain calm, organised and solution-focused in a fast-paced environment.
- Confidence using hotel systems and handling guest information responsibly.
- Ability to collaborate across departments and share information effectively.
- Strong attention to detail and organisational skills.
- Ability to build positive relationships with guests, colleagues and stakeholders.
Location
- Darling Harbour
- Sydney
Work Type
- Full-time
Experience Level
- Preferred previous experience in customer service, hospitality or front office.
Education Level
- Relevant qualification in Hospitality, Tourism or Business is advantageous.
- Current Responsible Service of Alcohol (RSA) certification (where required).
- Previous training or certification in customer service or hospitality is advantageous.
Benefits
- Career Growth & Accredited Learning pathways
- Hotel & Dining Discounts
- Global Opportunities
- Everyday Savings on groceries, shopping, entertainment, travel and essentials
- Wellbeing Support including Employee Assistance Program (EAP)
- Flexibility & Leave including Birthday Leave, Parental Leave, Purchased Leave and Life Leave
About the Company
- TFE Hotels is one of Australia's leading global hospitality groups with 80+ hotels, 12+ brands and operations across 11+ countries.
- We combine local spirit with international opportunity, celebrating individuality and collaboration.
- We are the first employer in ANZ to offer accredited learning pathways, our Learn, Earn & Grow approach can support further education and university opportunities while you work.
- Adina Sydney Darling Harbour is a premium apartment hotel in one of Sydney’s most vibrant waterfront locations.
- Located on King Street Wharf, only a short walk from Barangaroo, the CBD and ICC, the hotel offers 114 spacious studios and apartments designed to give guests comfort, flexibility, and space to stay their own way.
- Life at TFE is brimming with possibility. We’re the only international hotel group headquartered in Sydney.
- Everyone at TFE is invited to take ownership and help shape our future.