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About the Role
Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies, fostering a healthier, happier, and more secure workforce. This role provides vocational, occupational, and workplace accommodation expertise across multiple functional areas, including Pre-Disability and ADA accommodations, Short-Term and Long-Term Disability return-to-work services, vocational analyses and reporting, and participation in live claim staffings. The position is designed as a hybrid role, requiring the specialist to maintain knowledge, skills, and competencies to support all core Vocational Services functions. The role delivers expert vocational input, analysis, and customer-facing services to inform benefit decisions and support safe, productive work outcomes.
Responsibilities
- Analyze occupational, vocational, and labor market information to support disability, accommodation, and return-to-work decision-making.
- Complete vocational analyses and reports, including own occupation analyses, transferable skills analyses, and related vocational assessments.
- Interpret medical, vocational, occupational, and functional information within the context of policy definitions and program guidelines.
- Clearly document professional opinions, findings, and rationale in claims and vocational systems.
- Provide direct vocational rehabilitation services to employees to support stay-at-work and return-to-work outcomes following disability.
- Conduct telephonic or virtual vocational interviews to assess motivation, functional abilities, work history, transferable skills, and vocational goals.
- Collaborate with customers, employers, health care providers, and internal partners to develop realistic, safe, and sustainable work plans.
- Support employer accommodation and modified duty discussions, including participation in the interactive process.
- Apply working knowledge of ADA concepts, job demands, and workplace accommodations to support Pre-Disability and accommodation-related referrals.
- Analyze job duties and functional requirements to identify potential accommodations or work adjustments.
- Communicate vocational and accommodation considerations clearly to internal partners and employer representatives.
- Participate in live claim staffings and consultations with claims managers, nurses, behavioral health professionals, and other partners.
- Provide real-time vocational input related to occupational demands, work capacity, accommodation feasibility, and return-to-work planning.
- Serve as a subject matter resource, explaining vocational concepts, industry practices, and labor market considerations.
- Work independently while collaborating closely with vocational peers, claims teams, and other internal partners.
- Apply established best practices, procedures, and quality standards.
- Identify trends, issues, or opportunities for improvement and share observations.
- Participate in training, onboarding, calibration, and professional development activities.
Requirements
- Master’s degree in Rehabilitation Counseling or a closely related field.
- Active Certification as a Rehabilitation Counselor (CRC).
- Demonstrated vocational rehabilitation counseling experience with practical application of occupational analysis, vocational assessment, and return-to-work principles.
- Strong working knowledge of occupational classification systems, assessment of material duties and demands as well as reasonable modifications, and transferable skills.
- Ability to assimilate and apply policy language, program guidelines, and vocational standards.
- Proficiency with Microsoft Word, Outlook, SharePoint, and the ability to learn proprietary claims and vocational systems.
- Strong written and verbal communication skills, including the ability to explain complex vocational information to diverse audiences.
- Effective time management and ability to manage competing priorities in a fast-paced environment.
- Commitment to ethical practice in accordance with company standards and CRCC requirements.
- Experience supporting ADA accommodations and the interactive process.
- Experience completing own occupation analyses and transferable skills analyses in a disability insurance environment.
- Additional relevant licenses or certifications (e.g., LPC, CVE, CCM, CDMS, CEAS).
- Experience providing job retention, stay-at-work, or return-to-work services within group disability or absence management programs.
- Experience working within a Continuous Improvement (CI) Management System.
Skills
- Vocational Expertise
- Occupational Analysis
- Vocational Assessment
- Return-to-Work Principles
- Occupational Classification Systems
- Assessment of Material Duties and Demands
- Reasonable Modifications
- Transferable Skills
- Policy Interpretation
- Program Guideline Application
- Vocational Standards Application
- Microsoft Word
- Microsoft Outlook
- Microsoft SharePoint
- Written Communication
- Verbal Communication
- Time Management
- Problem-Solving
- Ethical Practice
- ADA Accommodations
- Interactive Process
- Disability Insurance Environment
- Continuous Improvement (CI) Management System
Location
- Fully Remote
Work Type
- Hybrid
- Remote
Experience Level
- Mid-level
Education Level
- Master's degree in Rehabilitation Counseling or a closely related field
- Certification as a Rehabilitation Counselor (CRC)
Salary/Compensations
- $80,000 - $100,000
Benefits
- Leave programs
- Adoption assistance
- Student loan repayment programs
- Comprehensive benefit options
About the Company
- Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies.
- Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most.
- At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions.
- Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation.
- We're proud that due to our mutuality, we operate in the best interests of our policy owners.
Equal Opportunity
- We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture.