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About the Role
As a Territory Manager, you will manage an assigned territory, driving profitable premium growth to achieve financial and operational goals. You will develop and manage broad and diverse agency partnerships, handle over 200 agency storefronts potentially across multiple states, and optimize territory performance.
Responsibilities
- Own and manage assigned territory, driving profitable growth to achieve financial and operational targets.
- Lead territory and agency management processes across multiple territories, including prospecting, business planning, engagement, training, compensation, and plant optimization.
- Build and cultivate mutually beneficial agency partnerships virtually with agency ownership, management, and frontline staff.
- Establish position as a trusted advisor by delivering product, underwriting philosophy, appetite, and system training.
- Support retention and new business development to increase depth and maximize agency revenue.
- Create and execute high-quality agency strategies using agency analysis, insights, internal partner feedback, and local marketplace expertise to achieve direct written premium, profit, and new business goals.
- Develop strategic and tactical plans aligned with key Personal Lines or Business Lines strategies, including carrier consolidation, agency plant expansion, marketing and service programs, and new product/program rollout support.
- Drive and ensure the quality of new business flow, appropriate book mix, and overall risk management of individual agency books and the assigned territory.
- Provide clarity on appetite and target markets, identify and address profit or quality of business concerns to ensure profitability across the territory.
- Collaborate, influence, and support internal business partners (underwriting, product management, claims, risk control) to identify opportunities, solve problems, share competitor and industry intelligence, and provide the voice of the agent/customer.
- Collaborate with Personal Lines or Business Lines counterparts to effectively partner with shared agency assignments.
- Strategically utilize internal and external programs and tools designed to support the Independent Agent channel and Territory Manager agency management, including marketing and development programs, new business development tools, and internal production/profitability data and analysis.
- Provide guidance on agency initiatives and contribute ideas for continuous improvement.
Requirements
- Bachelors' Degree or equivalent industry experience.
- Minimum three+ years of insurance experience within a carrier or agency.
- Knowledge of company services, products, marketing techniques/principles, and insurance industry trends.
- Exposure to revenue growth and sales success in a prior role.
- Proven success in developing and building partnerships, decision making, and problem-solving.
- Working knowledge of the business, including production management, claims, loss prevention, underwriting, administration, sales operations, and agency business operations.
- Highly effective written and oral communication skills, including presentation, persuasion, timing, tact, and negotiation skills.
- High degree of customer focus, interpersonal relationship skills, and problem-solving.
- Strong analytical thinking, business analytics, and business development skills.
- Strong time management and team orientation skills.
- Must be licensed by the state if required.
- Ability to travel up to 25% with occasional overnight travel.
Skills
- Presentation
- Persuasion
- Negotiation
- Customer Focus
- Interpersonal Relationships
- Problem Solving
- Analytical Thinking
- Business Analytics
- Business Development
- Time Management
- Team Orientation
Location
- United States
Work Type
- Full-time
Experience Level
- Minimum three+ years of insurance experience
Education Level
- Bachelors' Degree or equivalent industry experience
Benefits
- Comprehensive benefits
- Workplace flexibility
- Professional development opportunities
- Opportunities provided through Employee Resource Groups
About the Company
- Liberty Mutual Insurance is committed to providing a range of superior property and casualty products to customers across the United States through a variety of channels, including a network of independent agents.
- Liberty Mutual is proud to support the communities that we live and work in and values an inclusive workforce.
- You'll be engaged in meaningful work for an organization that is committed to delivering our customers peace of mind every day by helping them protect what they value most.
Equal Opportunity
- Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.