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About the Role
Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is responsible for powering Microsoft’s “Intelligent Cloud” mission by delivering core infrastructure and foundational technologies for Microsoft's online businesses. The Hardware, Infrastructure Management, and Fundamentals Engineering (HIFE) team defines and delivers operational measures of success for hardware manufacturing, improving planning, quality, delivery, scale, and sustainability for Microsoft cloud hardware. We are seeking experienced engineers passionate about customer-focused solutions to envision and implement future technical solutions for managing and optimizing cloud infrastructure.
Responsibilities
- Lead development and implementation of end-to-end agentic/automated debug solutions for datacenter fleet health systems.
- Lead collaboration projects with hardware, firmware, and software teams to drive root cause analysis.
- Accountable for the execution of agentic defect reduction workflows for novel faults across SW, blade components, rack, and fleet.
- Lead resolution of complex problems based on technical and business understanding.
- Develop at-scale debug methodologies and automation to improve debug efficiency.
- Accountable for fleet health agent quality and reliability.
Requirements
- Master's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 7+ years technical engineering experience OR Bachelor's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 8+ years technical engineering experience OR equivalent experience.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check.
- 10+ years of technical leadership and a record of owning a measured reliability, quality, capacity, or recovery outcome at production scale.
- Expertise in at least one layer of server or datacenter infrastructure (CPU or SoC architecture, memory subsystem, storage, networking, virtualization, firmware, cloud-native operating systems, or fleet telemetry and data systems), with working fluency in how failures propagate.
- Proven ability to lead deep dives into hard failures in at-scale environments.
- Experience setting intent and limits for automated or AI-driven systems.
- Experience with AI agents in production operations.
- Analytical rigor with large-scale telemetry and data tools.
- Experience leading without line authority across organizational boundaries.
- Decision-ready communication for engineers and executives in writing, visuals, and live forums.
- Planning discipline in a fast-changing environment.
Skills
- Reliability engineering methods (failure-mode analysis, failure-rate statistics, screening and qualification)
- Hardware, firmware, and software team collaboration
- Root cause analysis
- Debug methodologies
- Automation
- AI agents
- Large-scale telemetry and data analysis
- Communication (written, visual, verbal)
- Planning and prioritization
Location
- US
- San Francisco Bay area
- New York City metropolitan area
Work Type
- Full-time
Experience Level
- Principal
- 7+ years
- 8+ years
- 10+ years
Education Level
- Master's Degree
- Bachelor's Degree
Salary/Compensations
- USD $142,800 - $274,800 per year (US)
- USD $188,000 - $304,200 per year (San Francisco Bay area and New York City metropolitan area)
Benefits
- Certain roles may be eligible for benefits and other compensation.
About the Company
- Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent Cloud” mission.
- SCHIE delivers the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions.
- Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide.
Equal Opportunity
- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.