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About the Role
Guides guests to the appropriate table and interacts with guests, team members, and supervisors in a polite, courteous, and hospitable manner to ensure gracious hospitality.
Responsibilities
- Anticipates and accommodates the needs of the guest
- Maintains the general cleanliness and orderliness of the entrance area
- Complies with Department of Health and company sanitation standards
- Actively takes and processes reservations for guests
- Assists with incoming calls and answering questions from guests
- Responsible for checking guests’ coats and other belongings (where applicable)
- Assists with setting up front desk area, performs side-work and other opening/closing procedures
- Ensures that all appropriate menus are printed and ready for service
- Responsible for making sure all menu books are organized with current menus
- Collects menus throughout the venue during shift
- Completes opening duties as assigned or directed
- Completes closing duties as assigned or directed
- Reports all breakage, and damage of equipment or furniture immediately to management
- Attends and participates in daily pre-service meetings
- Participates in any training sessions or departmental meetings
- Learns by listening, observing other team members, and sharing knowledge while leading by example
- Portrays a positive and professional attitude
- Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
- Works as part of a team and provides help and support to all fellow team members
- Assist and/or complete additional tasks as assigned
Requirements
- Tao Group Hospitality in-venue host person training
- Previous hospitality experience
- Previous host person experience
- Experience in a high-volume restaurant/nightclub/lounge
- Ability to write, read, and verbally communicate
- Must have good positive energy throughout the day
- Must be able to print legibly for Team Members, management, and guests to read
- Must be able to stand for extended periods of time
- Must be able to move quickly
- Must be able to push and lift up to 75 lbs. with or without assistance
- Work in an environment that is subject to varying levels of noise, crowds, and smoke
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Exposure to cleaning materials
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
Skills
- Positive energy
- Legible printing
- Standing for extended periods
- Quick movement
- Pushing and lifting up to 75 lbs.
- Teamwork
- Professional and courteous interaction
- Confidentiality
- Handling fast-paced environments
Work Type
- Part-time
- Full-time
Benefits
- State Applicable Time Off
- Pet Insurance
- 401(k) Retirement Program with Employer Match
- Employee Assistance Program
- TAO Savings Marketplace
- Employee Discounts
About the Company
- Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues.
- The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more.
- Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.
- With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core.
- The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.