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About the Role
The Senior Security Guard, also known as the Health Safety Ambassador (HSA) at UCSF Health, ensures a safe, welcoming, and secure environment across all UCSF Medical Center facilities. As a frontline representative, the HSA protects patients, staff, visitors, and assets through patrols, access control, surveillance, and incident response. This role involves physical intervention and applying approved restraint techniques.
Responsibilities
- Ensures a safe, welcoming, and secure environment across all UCSF Medical Center facilities.
- Supports the protection of patients, staff, visitors, and physical assets through proactive patrols, access control, safety surveillance, and timely incident response.
- Performs specific POST responsibilities.
- Engages with customers in a focused manner.
- Participates in events or special assignments requiring professional security presence and public interaction.
- Physically intervenes in escalated situations.
- Applies approved physical restraint techniques in accordance with hospital and UCPD policies and safety protocols.
Requirements
- High school diploma or GED.
- One or more years of experience in customer service, security, public safety, or law enforcement.
- Knowledge of standard security protocols and emergency response procedures.
- Strong written and verbal communication skills.
- Ability to engage respectfully with diverse populations, including those with physical or mental health needs.
- Basic computer skills for incident reporting, utilizing email and access control systems.
- Prevention/De-escalation training to be completed within six months of hire.
- Valid California Guard Card issued by the Bureau of Security and Investigative Services.
- Valid California Driver’s License.
- Ability to work various shifts and days of the week onsite.
Skills
- Customer service
- Security
- Public safety
- Law enforcement
- Standard security protocols
- Emergency response procedures
- Written communication
- Verbal communication
- Respectful engagement with diverse populations
- Basic computer skills
- Incident reporting
- Email utilization
- Access control systems
- Prevention/De-escalation
- Physical intervention
- Physical restraint techniques
Location
- San Francisco
Work Type
- Onsite
Experience Level
- Senior
- One or more years of experience
- Two or more years of experience
Education Level
- High school diploma or GED
- Associate's degree in criminal justice or related field
Salary/Compensations
- $500 Sign-on Bonus
Benefits
- New hire Sign-on Bonus of $500, payable after 30 days of continuous employment.
About the Company
- UCSF Health
- UCSF Medical Center