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About the Role
As Manager of Strategic Accounts, you will lead a team of strategists who serve as trusted advisors to Clay's largest and most complex enterprise customers. You will hire, coach, and develop a team that drives business outcomes for customers, builds executive-level relationships, and helps them achieve their go-to-market goals. You will shape how influential companies use Clay to scale and own the strategy for revenue growth, retention, and executive relationships across top accounts.
Responsibilities
- Build, coach, and act as a strategic partner to both your team and Clay's customers.
- Hire, develop, and lead a team of Strategic Growth Strategists.
- Build and scale a high-performing team, setting the standard for enterprise-level performance.
- Foster a culture of accountability, encouraging experimentation and knowledge sharing.
- Own 1-2 strategic accounts initially to gain firsthand customer understanding and lead by example.
- Drive expansion pipeline within Clay's largest and most strategic customers.
- Identify new growth pathways through multithreading, new use case discovery, and deepening existing value.
- Guide the team in developing multi-year account strategies and navigating complex organizations.
- Support the commercial process from opportunity identification through negotiation, in partnership with Sales.
- Coach the team on product capabilities and connect go-to-market ideas to product potential.
- Surface product pain points to relevant teams.
- Partner with Sales, Product, Engineering, and Marketing leadership to represent customer needs and influence strategy.
- Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health.
- Build and evolve playbooks and operating models for engaging, retaining, and growing largest accounts.
Requirements
- 4+ years leading and scaling teams in Customer Success, Account Management, or a similar customer growth function, ideally with enterprise or strategic account exposure.
- 8+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company.
- Meaningful experience managing large or executive-level accounts.
- Track record of driving revenue growth, expansion, and retention within an enterprise or strategic account segment.
- Experience navigating and influencing at the executive/C-level, both with customers and internally.
- Genuine enthusiasm for coaching and developing people.
- Strong relationship-building and communication skills.
- Gravitas to operate as a senior stakeholder in high-stakes situations.
- Systems-thinking mindset: ability to identify bottlenecks, build scalable processes, and drive continuous improvement.
- Technical aptitude and curiosity.
- Comfortable digging into product capabilities and connecting them to business outcomes.
- Familiarity with the GTM space (a strong plus).
Skills
- Customer Success
- Account Management
- Customer Growth
- Enterprise Accounts
- Strategic Accounts
- B2B SaaS
- Executive Relationship Management
- Revenue Growth
- Expansion
- Retention
- Coaching
- People Development
- Relationship Building
- Communication
- Systems Thinking
- Process Improvement
- Technical Aptitude
- Product Knowledge
- Go-to-Market Strategy
Experience Level
- Senior Strategic Leadership
- 4+ years leading teams
- 8+ years in customer-facing roles
Benefits
- Work with world-class coaches specializing in creativity, management, and more.
About the Company
- AI is unleashing the biggest wave of company creation in history. Clay's mission is to be the engine those companies use to grow to their full potential.
- Clay predicts the next best action for your business and then helps you take it.
- We started by aggregating the best data for B2B companies.
- We built the infrastructure to run any personalized campaign on top of it, including emails, ads, landing pages, and workflows that make reps more productive.
- Now, we're building agents that can help grow your company for you.
- We're already helping thousands of customers — including Anthropic, OpenAI, Google, and Visa — go to market with unique data, signals, and AI research.
- In 2026, we raised a $115M Series D at $7.1B Valuation led by Wellington — and are on track to cross $200M in revenue this quarter.
- We also launched a $1M Scholarship fund for GTME Education.
- Our community includes 17,000+ customers, 200+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
- Our culture is unique inside and outside of work.
- Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
- Our operating principles — including negative maintenance and non-attached action — guide our work.
- Read about us in the NYT, Forbes, First Round Review, and more.
- Hear from our employees directly on our Glassdoor page!