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About the Role

As Director of Catering, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation.

Responsibilities

Oversee all aspects of a profit and service driven Catering and Conference Services Department.
Achieve assigned Sales Goals for Catering F&B, Room Rental and Banquets Miscellaneous.
Responsible for the achievement of the Departmental Budget and Department sales goals.
Maintain strong Catering booking pace.
Create networks of suppliers that mirror Four Seasons standards who we will work with on events.
Supervision of the Managers and administrative staff in their day-to-day roles.
Review for accuracy and assign to the Conference Services Managers all booking turnovers from the Sales Department.
Prepare with analysis the Catering and Conference Services weekly 3-Month financial forecast, month end financial summaries, and contribute to the annual Marketing Plan and Budget.
Complete periodic audits of the Account and Booking Data in Delphi, to include but not exclusive to Conflict Report, Account Traces, Post Conference Reports.
Evaluate current sales practices and make recommendations to maximize the profitability of the Catering and Conference Services resources.
Oversee the quarterly administration and seek new ways to motivate and maximize revenues with the Catering and Conference Services Incentive plans.
Finalize the requirements of assigned Conference Services bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports).
Ensure accuracy on completion of program or event.
Supervise the execution of banquet events.
Ensure satisfaction of client at the outset of all events.
Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel.
Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Marketing and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments.
Plan and/or attend and/or participate in meetings with hotel staff and clients.
Conduct performance evaluations and mentor Conference Service Managers, and Administrative Assistants to develop and prepare for future promotion within Four Seasons.
Facilitate and monitor training, terminating, or disciplining underperforming employee.
Respond according to the crisis management plan to any resort emergency or safety situation.
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
Assist with all inquiries within the sales and catering department, including assistance with high telephone volume and walk-in site inspections.
Recruit future employees and managers, and support the public relations efforts of the resort.
Act as the liaison for all vendor/supplier related client needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc).
Periodically host and ensure maximum effectiveness of Banquet Event Order Meetings, and Resume meetings.
Perform other tasks or projects as assigned by hotel management.

Requirements

5 Years experience as a Catering or Conference Services Manager in a full service resort or hotel, 3 of which at the Assistant Director level or higher.
Ability to work long and irregular hours, weekends, and evenings.
Since your position is at a managerial level, you will be expected to work the hours necessary for the successful completion of your objectives, without receiving overtime pay.

Skills

Excellent reading, writing & oral proficiency in the English Language.
Proven interpersonal skills with a track record of successful client interactions.
Coaching and People Development Skills.
Good organizational skills.
Ability to multitask.
Attention to detail.
High level of creativity.
Able to negotiate, organize, delegate & work under pressure.
Basic knowledge of audio-visual equipment, telecommunication technology – helpful.
Knowledge of Delphi Sales and Catering Software.
Computer literacy to include MS Word, Excel, and ability to use e-mail and Internet.

Location

New York Downtown

Work Type

Full-time

Experience Level

Managerial level

Education Level

College Preferred

Salary/Compensations

$140,000-$150,000

Benefits

Access to a robust benefit plan

About the Company

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods.
Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck.
We look forward to welcoming you.
OUR VISION: We are New York’s Luxury Lifestyle Icon.
OUR MISSION: To inspire meaningful connections… To curate exceptional experiences… To deliver passionate service…with kindness, care and a commitment to excellence.
Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.
OUR PURPOSE: To Enrich the Lives of Employees, Guests and the Community around us.
OUR VALUES: We think differently, We are client obsessed, We have passion, We own it, We truly care about each other, We have integrity.

Equal Opportunity

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal