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About the Role
Shape clear, cohesive, and meaningful product experiences that help people navigate Expedia’s products and journeys with confidence. This role is part of the Experience Design Organization team within the Product division, using human-centered design, research, content design, and cross-functional collaboration to create intuitive experiences for travelers and partners.
Responsibilities
- Design and evolve clear, useful, and engaging content experiences that support customer and business needs across products and services.
- Own content design work end to end, from understanding user and business problems through content strategy, creation, testing, launch, and ongoing refinement.
- Partner with product managers, designers, researchers, engineers, and other stakeholders to translate complex requirements into intuitive content solutions.
- Apply content design principles, user research, data, experimentation, and feedback to improve clarity, usability, accessibility, and overall customer outcomes.
- Establish and promote content standards, patterns, and best practices that improve consistency and scalability across experiences and domains.
- Safely integrate and operate AI/ML-enabled solutions that improve outcomes, including familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products.
Requirements
- Bachelor’s degree in Content Design, UX Design, Communications, Journalism, English, Human-Computer Interaction, or a related field; or equivalent related professional experience.
- Several years of relevant professional experience in content design, UX writing, product content, or a related discipline, delivering content experiences for digital products or services.
- Demonstrated ownership of content design initiatives or experiences across the product development lifecycle, from problem definition through delivery and iteration.
- Strong proficiency in content strategy, information architecture, user-centered design, writing and editing, and communicating complex ideas clearly to technical and non-technical stakeholders.
- Experience collaborating with cross-functional product and technology teams and using research, metrics, experimentation, or feedback to inform content decisions.
Skills
- Content strategy
- Information architecture
- User-centered design
- Writing and editing
- Communicating complex ideas clearly
- AI/ML concepts
- Content systems design
- Content patterns design
- Content guidelines design
- Content frameworks design
- Data-driven decision making
- Qualitative research
- Experimentation
- Analytics
- Usability testing
Location
- Seattle
- Chicago
- Austin
Work Type
- Full-time
Experience Level
- Senior
- Several years of relevant professional experience
Education Level
- Bachelor’s degree in Content Design, UX Design, Communications, Journalism, English, Human-Computer Interaction, or a related field; or equivalent related professional experience.
Salary/Compensations
- Seattle: $173,000.00 - $242,500.00, potential to $277,000.00
- Chicago: $161,000.00 - $225,500.00, potential to $257,500.00
- Austin: $173,000.00 - $242,500.00, potential to $277,000.00
Benefits
- Medical, dental, and vision coverage
- Paid time off
- Employee Assistance Program
- Wellness and travel reimbursement
- Travel discounts
- International Airlines Travel Agent Network (IATAN) membership
About the Company
- Expedia Group helps travelers explore the world, one journey at a time.
- A global travel company powered by passionate people, trusted partnerships, and leading technology.
- Connects travelers, partners, and advertisers through consumer brands, B2B network, and travel advertising business.
- Expedia Group brands power global travel for everyone, everywhere.
- Designs cutting-edge tech to make travel smoother and more memorable.
- Creates groundbreaking solutions for partners.
- Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.
Equal Opportunity
- Expedia is committed to creating an inclusive work environment with a diverse workforce.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
- This employer participates in E-Verify.
- The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.