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About the Role
The Sr. Watch and Jewelry Consultant represents Piaget, ensuring exceptional client service, achieving sales targets, and proactively developing a client base.
Responsibilities
- Achieve sales targets and KPIs while proactively developing a Piaget Client Base.
- Define and recruit prospective clientele.
- Assist and support after sales clients.
- Develop a detailed knowledge of Piaget creations to provide exceptional customer service.
- Participate in Boutique events to develop potential clientele.
- Share ideas and recommendations to management in development of individual business.
- Follow and implement all required procedures, standards and policies as outlined in the Retail Book and RISE.
- Provide exceptional customer service surpassing client’s expectations at every opportunity.
- Demonstrate the refined luxury lifestyle of Piaget through customer service, attitude, personal grooming, dress code and behavior at all times.
- Ensure the highest level of service and care for both clients and prospects.
- Implement an effective data capture & follow up for clients, prospects, CS and reservations.
- Build, develop and maintain your own Local and International client database ensuring client’s loyalty.
- Resolve client challenges with the highest professionalism, promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the Boutique Management.
- Recommend improvements to the management team in all aspects of the boutique operations/maintenance.
- Attend and participate in all boutique meetings and trainings as required.
- Support the management in any back of house/administrative operations as requested.
- Demonstrate flexibility by supporting the boutique in ad-hoc responsibilities.
- Finalize all sales in SAP system.
- Control inventory quality (scratches, movements, batteries for quartz watches) maintaining exceptional selling conditions.
- Participate and support the team with daily and annual inventories.
- Take ownership of designated inventory categories, maintaining the highest standard.
- Implement and follow all standards as per the Boutique Visual Merchandising guidelines.
- Actively ensure merchandise presentation reflects VM standards and general cleanliness of the boutique at all times.
Requirements
- 5 to 10 years’ experience with a strong passion and understanding for the luxury retail and/or service industry.
- Excellent communication and organizational skills both written and verbal.
- Well-groomed and demonstrates an attitude of professionalism, conscientiousness and reliability.
- Takes initiative, is conscientious and provides complete follow through on all aspects of responsibility.
- Has a “team player” spirit and the ability to work well within a group/team dynamic.
- Shows innovation and initiative in setting customer care standards.
- Proficiency with SAP and Microsoft Office software.
- Assist with special projects as needed.
- Enthusiastic, self-confident and self-motivated with a positive attitude at all times.
- Able to work flexibly, embrace and manage change.
Skills
- SAP
- Microsoft Office
Experience Level
- 5 to 10 years
Salary/Compensations
- $27 - $30
- Salary will be negotiated based on relevant skills and experience.
Benefits
- Medical
- Dental
- Vision programs
- Health savings accounts
- Flexible spending accounts
- Employee assistance program
- Life insurance
- Disability benefits
- 401(k) with employer match
- Wellness reimbursement benefit
- Paid time off
- Volunteer time off days
About the Company
- Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence.
- All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
- Piaget excels in everything that is rare, precious and exceptional.
- Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.
- At Richemont, We Craft the Future!