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About the Role

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Responsibilities

Monitor the performance of DSHS-funded Administrative Agencies to assure they are carrying out required planning, contracting, and reporting activities associated with HIV care, treatment and housing programs.
Develop and implement effective techniques for evaluating these programs.
Plan, conduct, and finalize desktop and on-site program monitoring and technical assistance visits according to DSHS procedures and policy to evaluate compliance with administrative requirements, standards of care, contract requirements, policies and guidelines.
Review relevant documentation and observe programmatic activities as they relate to the delivery of effective and qualitative services.
Review and assess the comprehensive service delivery plans developed by funded agencies and assure that the services provided by programs match the identified priorities, allocations and needs of the population.
Perform follow-up site visits to assure recommendations and requirements are implemented in accordance with program review findings.
Analyze program corrective action plans to determine if required program improvements have been implemented and result in improved service delivery.
Implement DSHS sanction policy when needed and perform the necessary follow-up activities.
Provide highly complex technical assistance for addressing programmatic barriers.
Provide technical assistance to HIV care and support services and housing programs by telephone, on-site, and in writing.
Analyze program performance by reviewing program reports, data, work plans, and make recommendations for program improvement.
Provide technical assistance to local agencies in the development of local service delivery plans.
Work with program staff at all levels to adequately assess quality of service delivery.
Interpret DSHS and funders’ program standards, administrative and program requirements, policies and guidelines.
Work with funded agencies to understand services, assess and support the implementation of work plans.
Review program reports and provide information to program managers about performance and reporting issues.
Assist in identifying additional resources for programs.
Prepare written responses to inquiries, complaints and grievances.
Conduct investigations of complaints or allegations, writing special reports and providing necessary technical assistance and follow up.
Research complex issues related to the delivery of HIV care, treatment, and housing services.
Work as a member of and may lead cross-team workgroups on projects related to HIV care and support services and housing programs that include investigating third party payer systems, researching best practices and models, developing program objectives, preparing requests for proposals, and reviewing applications.
Identify trends in HIV care expenditures, service delivery, HIV/AIDS epidemiology, client needs, unmet need for care, barriers to program implementation and achievement of program objectives.
Research, develop and revise program policies and procedures.
Create and update monitoring tools and program report forms for use in site reviews.
Serve as programmatic subject matter expert in the program development process, providing programmatic guidance to DSHS funded providers.
Review and approve statements of work, budgets, budget amendments, objectives, performance measures, funds allocations and work plans submitted by programs.
Communicate with the Contracts Management Section, Office of General Counsel, and Fiscal Management Unit, to assure that programmatic activity and goals are correctly represented.
Work with business analyst to track program expenditures to prevent lapse or overspent.
Maintain high standard of work while meeting programmatic deadlines.
Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned.
Actively participate and/or serve in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation.

Requirements

Graduation from an accredited four-year college or university with major course work in social work, social science, behavioral science, health care, criminal justice, public health or health care administration preferred.
Two years full-time, wage earning case management, case coordination, human services, social services, public health, health care administration or criminal justice experience.

Skills

Community-based health and social services programming for persons living with HIV
Local, state, and federal laws relating to HIV health services (e.g., Ryan White CARE Act, Treatment Modernization Act)
Grant application and review process
Customer service philosophy
Clear and effective oral and written communication with culturally and professionally diverse audiences
Organizing and writing reports using business English grammar and a professional/business writing style
Conducting program oversight and evaluation
Providing process consultation
Using internet, MS Word, Outlook, Excel, PowerPoint and other computer applications
Developing and maintaining effective working relationships across organizational lines
Using academic research tools
Working effectively in a team with interdisciplinary staff
Being resourceful and applying initiative to assigned tasks with limited supervision
Prioritizing workload and managing multiple tasks
Taking initiative in becoming involved with various workgroups
Exercising independent judgment in evaluating situations and making recommendations
Developing and maintaining effective working relationships with local health agencies, community-based organizations, and local planning and services coordination groups
Providing constructive and critical feedback and guidance to programs
Developing policies and procedures
Identifying problems and formulating logical, effective and realistic solutions
Providing customer friendly services to agencies and the public

Location

AUSTIN

Work Type

Full time
Up to 30% Travel

Experience Level

Two years full-time, wage earning case management, case coordination, human services, social services, public health, health care administration or criminal justice experience.

Education Level

Graduation from an accredited four-year college or university with major course work in social work, social science, behavioral science, health care, criminal justice, public health or health care administration preferred.

Salary/Compensations

$4,263.16 - $5,521.16 Monthly

Benefits

Insurance coverage and other benefits available through the Employee Retirement System of Texas (ERS).

About the Company

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas.

Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability.
DSHS uses E-Verify.