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About the Role

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. Your contributions matter, and we support you at each stage of your life and work journey. This is a temporary position expected to end on 08/31/2027, with potential eligibility to transfer to a regular status position.

Responsibilities

Interview applicants and recipients in person or by telephone to obtain pertinent financial and personal information to determine eligibility for public assistance programs.
Evaluate data from various sources to enter information into a computer-based eligibility system.
Compute and authorize benefits based on eligibility determination.
Process work in accordance with state and federal regulations, procedures, guidelines, and timeframes.
Perform other duties as assigned.
Work overtime, as required by management, outside of normal hours of operation, which may include weekends.
Work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.

Requirements

Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.
Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.
Read, understand, apply, and explain detailed regulations and policies.
Perform basic arithmetic functions.
Manage time efficiently by establishing priorities in accordance with importance of deadlines.
Establish and maintain effective work relationships with others.
Follow written and oral directions and instructions.
Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.
General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills.
Using Microsoft Teams and potentially soft phone technology is part of the everyday job expectations.
Applicants selected for hire will be required to pass a fingerprint criminal history background check.
Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers.
Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.
Bring I-9 documentation on the first day of work.

Skills

Ability to communicate effectively both verbally and in writing.
Typing skills.

Location

AUSTIN
Athens
San Antonio
Socorro

Work Type

Temporary
Full time
Eligible for Telework

Experience Level

One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience.
Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.

Education Level

High School Diploma or GED equivalent is required.
Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.
Thirty (30) semester or forty-five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.

Salary/Compensations

$2,953.25 - $4,365.66 Monthly

Benefits

100% paid employee health insurance for full-time eligible employees
Defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement

About the Company

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans.
At HHSC, your contributions matter, and we support you at each stage of your life and work journey.
The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment.
AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.
AES is built upon its’ core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.
Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others.

Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.