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About the Role
The General Manager of Restaurants directs the front of house operations of all restaurants at an Eataly, working with the front of house and back of house teams. This role organizes and directs restaurant operations to maximize profitability while upholding the company’s mission, values, policies, quality, and guest experience standards.
Responsibilities
- Organizes and directs a store’s restaurant operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
- Sets departmental goals and leads a team of managers, working closely with each to understand operational needs, provide training and motivation, and encourage interdepartmental collaboration
- Prepares weekly updates on restaurants, and collaborates closely with corporate and senior leaders to plan activities and achieve goals
- Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations
- Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure they adhere to specifications
- Documents, investigates and resolves employee and guest incidents
- Performs other duties as required or assigned
Requirements
- 6+ years of front of house management experience in a high-volume, fast-paced restaurant
- Exceptional communication, leadership, motivational and team-building skills
- Demonstrated problem-solving, organizational, analytical and business management skills
- Advanced proficiency in Microsoft Office
- Experience with Italian cuisine and wine highly preferred
- Must hold a valid Smart Serve
- Bachelor’s Degree is considered an asset
- Availability to work onsite with a flexible schedule including evenings, weekends, and holidays
- Ability to lift up to 50 pounds
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
- Availability to travel up to 10% of the time
Skills
- Communication
- Leadership
- Motivational
- Team-building
- Problem-solving
- Organizational
- Analytical
- Business management
- Microsoft Office
Location
- Onsite
Work Type
- Full-time
Experience Level
- 6+ years of front of house management experience
Education Level
- Bachelor’s Degree
Salary/Compensations
- CAD $90,000-$100,000 annually
Benefits
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
About the Company
- Eataly is the world’s largest artisanal Italian food and beverage marketplace!
- Each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: EAT authentic Italian food at our restaurants, cafés and to-go counters, SHOP a selection of high-quality Italian, local and homemade products, LEARN through our classes and our team’s product knowledge.
Equal Opportunity
- Eataly is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code.
- The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code (e.g. race, colour, creed (religion), place of origin, sex (including pregnancy, gender identity), sexual orientation, age, family status, or disability).
- Eataly also prohibits harassment of applicants and employees based on any of these prohibited grounds.
- Eataly welcomes and encourages applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.
- Please advise Human Resources if you require accommodation.
- Further, it is Eataly’s policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.