Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Dispatcher (Part-Time) role.
Rezi rewrites your resume against Golden State's job description. Free.
Tailor your resume to this Dispatcher (Part-Time) role.
Rezi rewrites your resume against Golden State's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Dispatcher (Part-Time) posting at Golden State — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Dispatcher (Part-Time) posting at Golden State — free, in seconds.
About the Role
We are seeking dedicated team members to help establish a world-class guest experience for all Golden State Warriors and Valkyries games, and Chase Center concerts and events. As a Guest Experiences Command Center Dispatcher, you will provide unforgettable experiences and collaborate to resolve issues by fielding calls and responding appropriately. This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization.
Responsibilities
- Monitor, input, and dispatch incidents as they appear in VenueAware via radio calls, phone calls, and text
- Serve as liaison for positive resolutions of customer issues by providing guests and Team Members with excellent customer service to better enhance their event day experience
- Create and populate event reports to help record guest related incidents, including injuries, illness, and inappropriate behavior
- Address problems and requests by transmitting information to the proper departments
- Prioritize radio calls according to urgency and importance
- Use radio communication to send Team Members to appropriate locations
- Follow up with supervisors to assist with Team Member and/or building related needs
- Receive emergency and non-emergency calls and record significant information
- In the event of an emergency, assists in evacuating the arena, while maintaining a calm, professional manner
- Maintain logs and records of radio calls, activities, and other information
- Serve as the sole Guest Experiences Team Member in the command center for majority of Chase Center events
- Maintain thorough knowledge of the building including front of house and back of house areas
- Other duties as assigned
Requirements
- A minimum of 2 years of related work experience
- Ability to adhere to proper uniform and grooming standards as defined by Chase Center management
- Reliable form of transportation
Skills
- Strong interpersonal skills
- Customer service orientation
- Ability to work effectively both independently and on a team
- Ability to work with a diverse group of co-workers and develop strong working relationships across all departments
- Strong detail orientation
- Outstanding work ethic
- Problem solving
- Strong written and verbal communication
- Ability to convey complex information clearly and effectively
- Ability to remain professional, calm, and courteous in a fast-paced environment, including during emergencies
Location
- San Francisco, CA
Work Type
- Onsite
- Part-time
Experience Level
- 2 years of related work experience
Salary/Compensations
- $24.00 Per Hour
About the Company
- Want to learn more about who we are and what we value? Visit www.warriors.com/employment
- Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Golden State is an equal opportunity employer.
- We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.