Student Experience Manager (REDEPLOYMENT ONLY)
City St George's, University of London · GB
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About the Role
Seeking an experienced and student-focused Student Experience Manager to lead the delivery of wellbeing, engagement, and student experience services within the School. This role will shape and enhance the student journey, ensuring high-quality support throughout their time at City St George's.
Responsibilities
- Provide leadership for Student Wellbeing, Student Engagement, and Student Experience teams.
- Ensure services are responsive, effective, and student-centred.
- Oversee wellbeing and engagement interventions.
- Manage student voice activity.
- Oversee attendance and engagement monitoring.
- Manage student survey cycles.
- Oversee School-level reporting.
- Drive service improvements.
- Manage complex student matters.
- Develop strong stakeholder relationships.
- Contribute to a positive, inclusive, and supportive student experience.
Requirements
- Substantial experience managing student support, wellbeing, engagement, or student experience services within a complex organisation, ideally higher education.
- Excellent leadership skills.
- Excellent communication skills.
- Excellent stakeholder management skills.
- Experience of leading teams.
- Experience of service improvement initiatives.
- Strong organisational abilities.
- Strong analytical abilities.
- Strong problem-solving abilities.
- Commitment to equality, diversity, and inclusion.
- Commitment to delivering outstanding student-centred services.
Skills
- Leadership
- Communication
- Stakeholder Management
- Organisational
- Analytical
- Problem-solving
Location
- City St George's
Work Type
- Redeployee Applicants Only
Experience Level
- Experienced
Salary/Compensations
- Sector-leading salary
Benefits
- Pension scheme
- Comprehensive package of staff training and development
About the Company
- City St George’s, University of London is the University of business, practice and the professions.
- Brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.
- One of the largest higher education destinations for London students.
- Combines a breadth of disciplines across health, business, policy, law, creativity, communications, science, and technology.
- Committed to supporting students to pursue their career and personal ambitions.
- Research is engaged, at the frontier of practice and has a positive impact on the world around us.
Equal Opportunity
- Committed to promoting equality, diversity, and inclusion in all its activities, processes, and culture for our whole community, including staff, students, and visitors.
- Welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation, and socio-economic background.
- Operates a guaranteed interview scheme for disabled applicants.
- Reasonable adjustments will be available for candidates with a declared disability or who are applying under the Guaranteed Interview Scheme.