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About the Role

This role is responsible for delivering high-quality technical service and support to medical imaging customers. The technician will install, inspect, test, troubleshoot, and maintain medical imaging equipment (Ultrasound) to ensure optimal performance and compliance with all operational and safety standards. Working independently in the field, this position diagnoses and resolves technical issues while adhering to OEM specifications, industry regulations, and company quality requirements. Through expert problem-solving and customer-focused service, this role helps ensure reliable imaging performance for healthcare partners.

Responsibilities

Service, install, evaluate, and maintain medical imaging equipment across the United States.
Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations.
Perform preventive maintenance and resolve advanced electronic, mechanical, and network-related issues.
Represent the company professionally during on-site visits and communicate customer feedback to internal teams.
Expand technical knowledge continually and contribute to improving engineering competency.
Provide timely project updates, insights, and responses to technical inquiries to support decision-making and customer satisfaction.
Document new processes and provide training to end users, while supporting additional duties as needed.
Ensure updates, calibrations or repairs are completed properly by running tests or diagnostics.
Driving and vehicle operation are essential functions of this role.
Other duties as assigned.

Requirements

Strong organizational and time-management skills, with the ability to prioritize tasks, manage deadlines, and handle multiple projects at once.
Mechanical aptitude and strong problem-solving skills, using critical thinking, initiative, and diagnostic ability.
Excellent communication and relationship-building, including clear verbal/written communication and positive interactions with customers, vendors, and team members.
Flexibility, professionalism, and mature decision-making when resolving issues in fast-paced or challenging situations.
High attention to detail with reliable follow-through, ensuring accurate documentation, safe work practices, and quality results.
Proficiency with computers and related tools, including Microsoft Office, diagnostic software, hardware troubleshooting, and database entry/management.
Ability to stand, walk, and move throughout various work environments for extended periods.
Frequent bending, stooping, kneeling, and reaching to access and service equipment.
Ability to lift up to 75 pounds; heavier lifting may require assistance or mechanical aids.
Manual dexterity to handle tools, small components, and electronic parts.
Visual acuity and color perception sufficient to read schematics, calibrate equipment, and identify wiring or indicators.
Ability to communicate clearly with healthcare and related facility staff, as well as document service activities accurately and efficiently.
Ability to wear required personal protective equipment (PPE) in any situation where it is necessary.
Compliance with hospital health and safety requirements.
Ability to safely operate and enter/exit vehicles, drive for extended periods and work in varied environmental conditions with potential exposure to machinery, noise, and hazardous materials.
Minimum age 21, refer to company vehicle policy.

Skills

Medical imaging equipment service
Ultrasound equipment service
X-ray equipment service
OEC C-arms service
Rad rooms service
Technical support
Installation
Inspection
Testing
Troubleshooting
Maintenance
Calibration
Repair
Preventive maintenance
Electronic troubleshooting
Mechanical troubleshooting
Network troubleshooting
Problem-solving
Critical thinking
Diagnostic ability
Communication
Relationship-building
Customer service
Microsoft Office
Diagnostic software
Hardware troubleshooting
Database entry/management

Location

Buffalo, NY area
Utica, NY area
Syracuse, NY area
Southtowns NY area
United States

Work Type

Field service
Full-time

Experience Level

1-3 years’ experience in medical imaging engineering or equivalent
1-3 years' experience service of (Philips) Ultrasound equipment
Additional service experience with X-ray, OEC C-arms and/or Rad rooms is highly desired

Education Level

Bachelor’s degree in engineering or equivalent experience

Salary/Compensations

$57,000 - $80,000

Benefits

Health, Vision, Dental & More
Flexible Spending Accounts (FSAs)
Health Savings Accounts (HSAs)
19 days Paid Time Off (PTO) per year
Two “People Matter” days annually for volunteering
Annual Bonus Opportunities
401(k) Investment Plan & Budgeting
Team Member Perks Program
Tuition Assistance (50% of total cost up to $1,000 per calendar year, increasing to $2,500 after two years)
Employee Referral Bonus Program
Paid Parental Leave

About the Company

Block Imaging’s mission of ‘People Matter’ is lived through values of Integrity, Honor, and Growth.
Block Imaging provides a positive work environment and creates a real-world impact by ensuring healthcare professionals have reliable diagnostic tools.
Block Imaging offers a variety of health and wellness benefits.
Block Imaging strives to make every team member feel supported, valued, and connected to something bigger than themselves.

Equal Opportunity

Block Imaging Parts & Service is an Equal Opportunity Employer.