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About the Role

The Program Assistant ensures the smooth daily operations of the Joy Lok Family Resource Center through administrative, programmatic, and community engagement support. This role involves reception, data entry, translation, and coordinating material distribution to families. The assistant will also co-facilitate activities, provide childcare, conduct outreach, and manage client follow-ups.

Responsibilities

Provide administrative support to the Office Manager and FRC staff.
Provide backup reception support, welcoming visitors and routing messages.
Ensure accurate data entry into the Contract Management System (CMS).
Assist program staff with document preparation, filing, reports, and word processing.
Maintain inventory and coordinate distribution of basic-needs materials for families.
Schedule material pick-up times and complete follow-up logs.
Provide translation of program materials.
Assist with program research, development, and assessment.
Co-facilitate virtual and in-person program activities, including playgroups and summer programs.
Support the planning of family field trips and special community events.
Provide administrative support for healthy brain development workshops and early literacy coaching.
Provide childcare support during workshops and support groups.
Conduct outreach to new and existing families, including reminder calls.
Attend community outreach and recruitment events to promote Joy Lok services.
Assist with reminder calls, participant follow-ups, and coordination for Cross-Sector workshops.
Support and participate in special projects, community outreach activities, and community meetings.
Promote Joy Lok services to parent groups and community members through various outreach methods.

Requirements

Experience providing reception support, managing multi-line phone messages, word processing, filing, maintaining inventory, and performing accurate data entry into systems like the Contract Management System (CMS).
Experience serving as a primary point of contact for clients, welcoming visitors, conducting reminder calls, and assisting families with scheduling and material pick-ups.
Experience promoting services through social media, in-person engagement, and community recruitment events.
Experience co-facilitating virtual and in-person activities (such as playgroups and summer programs), supporting family field trips, and providing direct childcare during workshops.
Experience translating program materials to support diverse families.
Proficiency in reading, writing and speaking Chinese to effectively communicate with clients.
Proficiency in reading, writing, and speaking English to effectively communicate with staff and clients.
Proficiency in word processing, electronic form management, and navigating data entry platforms like a Contract Management System (CMS).
The ability to accurately translate program materials and effectively communicate with diverse client populations.
Skills in navigating virtual meeting platforms to co-facilitate online activities and utilizing social media platforms for community outreach and program promotion.
The ability to maintain inventory for basic-needs materials, coordinate scheduling to prevent overcrowding, and meticulously manage follow-up logs and documentation.
Familiarity with early literacy, healthy brain development, and basic childcare to effectively co-facilitate playgroups and provide childcare during support groups.
Strong relational skills to provide a welcoming reception, engage with families during outreach events, and work collaboratively with cross-sector team members.
Demonstrates commitment to Wu Yee Children's Services' mission and provides responsive, respectful service.
Demonstrate respect for cultural and ethnic diversity of children and families in the program.
Communicates clearly, accurately, and professionally in writing and verbally; listens actively and shares information in a timely manner.
Ability to collaborate and build positive/effective partnerships with staff and form healthy relationships with families.
Demonstrate strategic thinking, problem solving and decision-making skills.
Ability to be flexible and responsive to the needs of the program.
High attention to detail, strong accuracy in data entry and record-keeping.
Ability to prioritize daily tasks, manage routine workflows, meet established deadlines, and maintain organized tracking systems.
Ability to build positive, collaborative working relationships with colleagues, center staff, families, and external partners in a culturally humble and professional manner.
Mental resilience and adaptability to balance routine administrative tasks with dynamic, fast-paced needs.

Skills

Chinese (reading, writing, speaking)
English (reading, writing, speaking)
Word processing
Electronic form management
Contract Management System (CMS)
Virtual meeting platforms
Social media platforms
Inventory management
Scheduling
Follow-up logs and documentation
Early literacy
Healthy brain development
Basic childcare
Relational skills
Collaboration
Communication
Problem-solving
Adaptability

Location

880 Clay Street San Francisco CA 94108

Work Type

Part-time
On-site

Experience Level

Not specified

Education Level

High School Diploma
12 units of Early Childhood Education

Salary/Compensations

$28.72 - $31.15 per hour

Benefits

No benefits included

About the Company

Wu Yee Children's Services is committed to diversity and inclusion.
Wu Yee Children's Services conforms to all the laws, statutes, and regulations concerning Equal Employment Opportunities and Affirmative Action.
Wu Yee Children's Services is an equal opportunity employer.

Equal Opportunity

Promote diversity and urge women, minorities, individuals with disabilities and veterans to apply to all of our job openings.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records to apply for any open position in which they feel qualified.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristic protected by law.