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About the Role
The Senior Manager of Document and Disclosures Strategy & Control Development leads the design, implementation, and governance of PBI's document management and disclosure control framework. This role ensures compliance, operational efficiency, and risk mitigation across PBI's documentation and regulatory disclosure processes, while driving strategic modernization, client experience enhancement, and organizational harmonization. The Senior Manager balances control rigor with digitization opportunities and client-centric innovation.
Responsibilities
- Develop a forward-looking document and disclosure strategy that anticipates regulatory evolution, market trends, and technological advancement
- Identify and evaluate digitization opportunities to enhance client experience, reduce operational friction, and improve efficiency
- Lead transformation initiatives that leverage digital tools, automation, and modern platforms to modernize document and disclosure workflows
- Balance regulatory compliance requirements with client experience objectives
- Drive harmonization of document and disclosure practices across PBI business lines (personal banking, payments, savings and investments)
- Consolidate redundant processes and eliminate inconsistencies in documentation standards and control requirements
- Collaborate with the product teams to identify opportunities for process convergence and operational efficiency
- Build and enhance internal control systems for document management and regulatory disclosures across PBI business lines
- Design controls that embed client-centric principles and digitization capabilities into core processes
- Establish control testing protocols and remediation processes addressing key risks in client interactions, account servicing, and investment transactions
- Ensure controls address client protection, suitability documentation, know-your-client (KYC), and anti-money laundering (AML) requirements
- Champion client-first approaches to document delivery, disclosure formats, and interaction channels
- Evaluate digital disclosure solutions (e.g., eSign, digital statements, online account documentation) that improve accessibility and convenience
- Partner with digital transformation teams to ensure document strategies align with omnichannel client engagement initiatives
- Assess opportunities for self-service documentation and streamlined client onboarding through digital tools
- Monitor evolving regulatory requirements affecting PBI's document and disclosure practices (e.g., FCAC, CIRO, provincial regulators, privacy and accessibility regulations)
- Ensure PBI meets all disclosure obligations under applicable securities, banking, and privacy regulations
- Collaborate with Compliance, Legal, and Risk teams to interpret and implement regulatory requirements
- Proactively identify emerging compliance risks and opportunities related to digitization and disclosure modernization
- Lead governance structures within PBI including committees, working groups, and cross-functional teams
- Provide executive reporting to PBI leadership on control effectiveness, compliance status, emerging risks, and digitization progress
- Establish metrics and KPIs to measure control maturity, client satisfaction, operational efficiency, and digital adoption
- Monitor harmonization outcomes and identify opportunities for continuous improvement
- Partner with PBI business units, client-facing teams, digital transformation, legal, compliance, internal audit, and IT
- Communicate policy changes, digitization opportunities, and harmonization initiatives to stakeholders across PBI
- Support organizational change management initiatives within PBI, building engagement around modernization benefits
- Engage with technology partners and vendors to evaluate emerging solutions in document management and digital disclosure
- Supports transformation efforts across PBI’s risk operating model.
- Works with control owners to meet delivery timelines.
- Assists in driving stakeholders to resolve issues cited by regulators or identified by internal audit.
- Helps implement updated standards and processes in PBI operating practices.
Requirements
- Minimum of 10 years of relevant experience, including leadership of governance, risk, and compliance transformation
- Experience developing and scaling large programs
- Strong program management experience
- Superior written and verbal communication skills for senior audiences
Skills
- Business Performance Management
- Investment Banking Analysis
- Investment Economics
- Investment Management Systems
- Investment Performance Measurement
- Investment Risk
- Investment Risk Management
- Market Risk
- Operational Risks
- Performance Management (PM)
- Quality Management
- Risk Management
- Standard Operating Procedure (SOP)
Location
- RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
- Toronto
- Canada
Work Type
- Full time
- Salaried
Experience Level
- Senior Manager
- Minimum of 10 years of relevant experience
Education Level
- Undergraduate degree
- Advanced education in business or law
Benefits
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
About the Company
- At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
- We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
- Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
- Expand your limits and create a new future together at RBC.
- Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Equal Opportunity
- We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
- Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.