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About the Role
The Lead, Billing is a subject matter expert in Billing/eBilling operations, providing key support to the Billing/eBilling teams by removing productivity barriers, identifying best practices, offering coaching and mentoring, and ensuring access to the right tools, technology, and training.
Responsibilities
- Provide functional guidance to Billing and eBilling teams to ensure accurate and timely bill issuance with correct fee and cost arrangements.
- Serve as the primary escalation point for client and lawyer concerns, escalating unresolved issues to the Manager, Billing.
- Act as a subject matter expert on tax handling and complex account processing, including reconciliations, splits, and AFAs.
- Collaborate with Manager, Billing to proactively address e-Billing rejections and identify process improvement opportunities.
- Liaise with Partners and Legal Assistants on complex billing arrangements and compliance with Outside Counsel Guidelines (OCGs).
- Maintain billing system integrity through testing, troubleshooting, and the creation of templates and proformas.
- Communicate system maintenance and implementation needs to internal stakeholders and external vendors to resolve technical issues.
- Collaborate with the Pricing Team and Manager, Billing, to implement volume discounts and rate adjustments.
- Review and resolve WIP credit balances, understanding root causes and applying appropriate solutions.
- Report on key performance metrics to identify trends, assess service standards, and inform training needs.
- Support audit inquiries and prepare the reserves report.
- Provide direction, mentoring, technical, and development support to team members.
- Support the Manager with the integration of new team members through onboarding, direction, mentoring, and training.
- Foster a positive and collaborative team environment by modeling respect, open communication, and supportive behavior.
- Identify inefficiencies, best practices, new technology requirements, and training needs to enhance team performance.
- Collaborate with the team and other departments to evaluate new technologies and provide feedback and recommendations.
- Participate in projects and initiatives as required.
Requirements
- Post-secondary degree or diploma in Accounting or a related field, or equivalent experience.
- 5+ years of Billing and eBilling experience, preferably within a professional services firm.
- 1+ years of experience in providing functional guidance and mentorship.
- Proficient in MS Office product suite, time entry, and related accounting systems.
- Ability to work overtime to meet client demands when required.
- All offers of employment are subject to background checks, including criminal record checks, social media checks, and employment and educational background checks.
Skills
- Strong interpersonal skills with a proven ability to establish and build trust-based working relationships.
- Ability to establish, lead, and be a role model for healthy team dynamics.
- Challenging the status quo to make things better and improve ways of working.
- Exceptional client service skills with a proven track record of ‘going above and beyond’ to service clients.
- Excellent communication skills (written and oral).
- Ability to interact effectively with individuals at all levels within the organization with tact and diplomacy.
- Strong organizational, attention to detail, and time management skills.
- Expert level troubleshooting and problem-solving skills.
- Ability to identify alternative solutions.
- Sound judgment and ability to deal with confidential information with utmost discretion.
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- 5+ years Billing and eBilling experience
- 1+ years of experience in providing functional guidance and mentorship
Education Level
- Post-secondary degree or diploma in Accounting or a related field, or equivalent experience
Salary/Compensations
- CAD $75,000.00/Yr. - CAD $85,000.00/Yr.
Benefits
- Accommodations are available for applicants with disabilities.
About the Company
- At Torys, we are committed to diversity in the recruitment, retention and advancement of our people.
- We believe that diversity of backgrounds, experience and perspectives enhances the quality of our work and enriches our lives.
- We are committed to fostering an inclusive and accessible work environment.
- We are committed to leveraging innovative tools to enhance our recruitment process.
- Although we use this technology, all applications are reviewed, and decisions made by our Human Resources team to ensure fairness and alignment with our firm policies.
Equal Opportunity
- We are committed to diversity in the recruitment, retention and advancement of our people.
- We believe that diversity of backgrounds, experience and perspectives enhances the quality of our work and enriches our lives.
- We are committed to fostering an inclusive and accessible work environment.
- Accommodations are available for applicants with disabilities.