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About the Role

The Coordinator CRM Operations will be responsible for assisting with overall system administration including data management, analysis, reporting, and developing/enforcing policies and procedures.

Responsibilities

Assist in the day-to-day administration, management, and innovation of our CRM system
Monitor and manage data to ensure data integrity, including editing and correcting inaccuracies and providing feedback to users on proper protocols, processes, policies, and procedures
Assist in creating, documenting, and communicating system changes, policy and procedures, and new features
Create, update, and validate reports for data analytics, trade organization rankings, companywide KPIs, executive reporting, and data audits
Aid in assessing system/process changes and training needs to provide solutions, support, and guidance for CRM users
Assist in creating, maintaining, and conducting a formal training program, materials, and virtual/in person sessions for CRM users via a myriad of media types and platforms
Assist Corporate, Regional, and Division Marketing in uploading, creating, and maintaining email contact lists in support of marketing and email campaigns
Assist with planning, implementation, customization, execution, and maintenance of various CRM features including workflows, system changes, new features, and updating policies, procedures, and processes
Assist in researching, troubleshooting, and resolving technical issues with integrations, CRM errors, and unexpected system behaviors, and facilitate troubleshooting with CRM Vendor Support
Work with BTech to support and participate in integration initiatives including CRM configuration changes, system setup, validating ERP changes, assessing CRM impact, and communicating outcomes
Manage setup of additional Licensed Users and reconciliation of licenses
Perform other responsibilities as assigned

Requirements

2-3 years of database experience
Motivated self-starter
Excellent judgment and works efficiently with minimal oversight
Thinks logically and analytically
Strong attention to the details
Can manage multiple projects and time wisely
Strong written and oral communication skills, especially interpersonal skills
Familiarity with CRM systems, specifically Cosential
Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)
Basic skills in Adobe InDesign
Advanced Excel knowledge a plus

Skills

Data management
Analysis
Reporting
Policy development
Procedure development
System administration
Data integrity monitoring
CRM systems
Cosential
Microsoft Office Suite
Adobe InDesign
Advanced Excel

Experience Level

2-3 years of database experience

Education Level

Bachelor’s Degree in marketing, strategic communications, library science, journalism, or similar degree

Salary/Compensations

$38.00 - $45.00 Hourly Rate

Benefits

Medical
Dental
Vision
401(k) with company matching
Employee Stock Ownership Program (ESOP)
Individual stock ownership
Paid vacation
Paid sick leave
Paid holidays
Bereavement leave
Employee assistance program
Pre-tax flexible spending accounts
Basic term life insurance and AD&D
Business travel accident insurance
Short and long term disability
Financial wellness coaching
Educational assistance
Care.com membership
ClassPass fitness membership
DashPass delivery membership
Voluntary benefits include additional term life insurance, long term care insurance, critical illness and accidental injury insurance, pet insurance, legal plan, identity theft protection, and other voluntary benefit options