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About the Role

POP MART is seeking a District Manager to lead multiple retail stores, driving sales, profitability, and operational excellence in Northern California/Bay Area.

Responsibilities

Lead multiple retail stores to consistently achieve sales, profitability, payroll, and operational objectives.
Drive district performance through effective coaching, accountability, and performance management.
Recruit, hire, onboard, develop, and retain top retail talent while building strong succession plans.
Coach and mentor store managers to strengthen leadership capability, operational execution, and employee engagement.
Monitor and improve key business metrics including sales, conversion, average transaction value, units per transaction, labor productivity, shrink, inventory accuracy, and customer experience.
Ensure stores consistently execute POP MART's visual merchandising, operational, and brand standards.
Conduct regular business reviews and store visits to identify opportunities, recognize success, and implement action plans.
Partner with Human Resources on employee relations, performance management, workforce planning, and talent development initiatives.
Manage district payroll, labor budgets, operating expenses, and overall financial performance.
Collaborate with cross-functional partners to successfully execute new store openings, marketing campaigns, product launches, inventory initiatives, and operational improvements.
Serve as the primary communication link between retail stores and corporate teams in the United States and China.
Ensure compliance with company policies, safety standards, inventory controls, and all applicable employment laws.
Quickly identify operational challenges and implement effective solutions that improve business performance.
Oversee ROBO Shop operations within the assigned territory, including hiring and developing ROBO Operators, maximizing uptime, maintaining operational standards, and driving sales performance.

Requirements

5-10 years of progressive retail leadership experience.
Minimum 3-5 years of multi-unit retail management experience leading multiple store locations.
Proven success in developing high-performing store managers and retail leadership teams.
Strong financial acumen with experience managing sales, payroll, labor, operating expenses, and profitability.
Demonstrated ability to analyze business performance and use data to drive results.
Excellent leadership, coaching, communication, and interpersonal skills.
Strong organizational, planning, and problem-solving abilities.
Ability to influence and build partnerships across multiple levels of the organization.
Comfortable working in a fast-paced, rapidly growing retail environment.
Willingness to travel frequently throughout the DMV market.
Must be able to remain in a stationary position for extended periods while operating a computer or other office equipment.
Must be able to occasionally lift or move items weighing up to 25 pounds.
Must be able to travel regularly between assigned retail locations and remain mobile during store visits for extended periods.

Skills

Leadership
Coaching
Communication
Interpersonal skills
Organizational skills
Planning skills
Problem-solving skills
Influencing skills
Partnership building

Location

Northern California / Bay Area

Work Type

Full-time

Experience Level

5-10 years of progressive retail leadership experience
3-5 years of multi-unit retail management experience

Salary/Compensations

$120,000 - $160,000

Benefits

401k
Health insurance
PTO
Paid sick leave
Family leave
On-the-job training
Leadership development
Stretch assignments

About the Company

Founded in 2010, POP MART is a leading global pop culture and entertainment company.
With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.
Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY.
As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.

Equal Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect.
We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.
As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.