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About the Role

This role will help define and scale AI-native ways of working across Product, Marketing, and Operations teams. It is a highly cross-functional role at the intersection of AI transformation, product management, operating model design, and organizational change, focused on moving AI initiatives from pilot to enterprise adoption.

Responsibilities

Lead the transition of AI initiatives from pilot to scaled adoption across ECMX
Define repeatable frameworks for evaluating, launching, and scaling AI solutions
Develop operating models, playbooks, and implementation approaches that accelerate value realization
Partner across Product, Marketing, Technology, Risk, and Compliance teams to drive successful implementation
Manage the AI initiative portfolio, including priorities, dependencies, risks, milestones, and outcomes
Establish governance frameworks that enable responsible AI adoption at scale
Track business impact, adoption, productivity gains, and realized value across the portfolio
Produce executive reporting on roadmap progress, outcomes, risks, and opportunities
Define how AI can transform product management across ECMX
Reimagine discovery, research, prioritization, PRD creation, experimentation, and delivery through AI-enabled workflows
Evaluate emerging AI tools and capabilities that improve how teams build products and make decisions
Partner with Product leaders to pilot and scale AI-native product management practices

Requirements

5+ years of experience in Product Management, Product Operations, Product Excellence, Business Transformation, Innovation, Change Management, or related fields
Demonstrated experience driving adoption of new technologies, processes, or ways of working at scale
Strong product thinking and ability to connect user needs, business outcomes, and technology opportunities
Proven ability to influence stakeholders across complex organizations and drive alignment without direct authority
Strong understanding of AI, GenAI, and emerging technology trends
MBA preferred
Experience in Product Management, Product Operations, Product Strategy, Design Thinking, Human-Centered Design, or Innovation
Demonstrated passion for AI, including evidence of hands-on experimentation, personal projects, prototypes, AI-enabled products, or practical application in a professional setting
Experience implementing enterprise software, AI platforms, workflow automation tools, or productivity technologies
Demonstrated experience using AI tools to improve workflows, automate processes, develop prototypes, build applications, or enhance product management practices
Experience within marketing technology, digital product, SaaS, or technology organizations
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Skills

AI
GenAI
Product Management
Product Operations
Product Excellence
Business Transformation
Innovation
Change Management
Product Strategy
Design Thinking
Human-Centered Design
Marketing Technology
Digital Product
SaaS
Technology

Work Type

Hybrid
Onsite
Virtual

Experience Level

5+ years of experience

Education Level

MBA preferred

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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