Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Managed Services - Senior - IT Product Consultant role.
Rezi rewrites your resume against EY's job description. Free.
Tailor your resume to this Managed Services - Senior - IT Product Consultant role.
Rezi rewrites your resume against EY's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Managed Services - Senior - IT Product Consultant posting at EY — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Managed Services - Senior - IT Product Consultant posting at EY — free, in seconds.
About the Role
As a Senior Consultant within EY’s Managed Services Product Engineering team, you will play a critical role in driving day-to-day delivery, governance, and continuous improvement of large-scale product engineering managed services engagements. Acting as an IT Product and Project Manager, you will support in executing service delivery commitments, managing client-facing initiatives, and ensuring operational excellence across applications and platform services.
Responsibilities
- Serve as an IT Product / Project Manager for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption.
- Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives.
- Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs.
- Drive requirements clarity, acceptance criteria, and successful handoffs into steady-state operations.
- Support the end-to-end delivery of managed IT services.
- Act as the day-to-day PMO for assigned workstreams, initiatives, or service components within larger engagements.
- Track and manage SLAs, KPIs, milestones, risks, and dependencies, escalating issues proactively to the Senior Manager.
- Ensure delivery activities align with contractual commitments, operating models, and EY quality standards.
- Prepare and deliver status reports, dashboards, and operational reviews.
- Support client governance forums, including weekly/monthly service reviews and transformation checkpoints.
- Collaborate closely with the Engagement Manager to maintain strong client relationships and delivery confidence.
- Coordinate cross-functional and cross-geography teams, including onshore, offshore, and third-party providers.
- Take the lead on delivery tasks, documentation, and best practices.
- Foster a culture of accountability, collaboration, and continuous improvement within the delivery team.
- Identify opportunities for process optimization, automation, standardization, and tooling improvements.
- Support transformation initiatives such as cloud adoption, DevOps enablement, ITSM optimization, and AI-assisted operations.
- Contribute to service transition activities, runbook development, and operational readiness.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
- 7+ years of experience in Product Management/ Project Management or IT managed services.
- Hands-on experience managing complex IT initiatives in a services or operations-oriented environment.
- Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models.
- Experience working with global delivery teams and offshore/onshore models.
- Excellent communication, stakeholder management, and execution skills.
- Experience in managed services or long-term outsourcing engagements.
- Familiarity with cloud platforms (AWS, Azure, GCP) and enterprise IT environments.
- Experience with ITSM and delivery tools such as ServiceNow, Jira, Azure DevOps, or similar.
- PMP, ITIL, SAFe, Scrum Master, or equivalent certifications.
- Prior experience in consulting or professional services environments.
Skills
- Product Management
- Project Management
- IT managed services
- ITIL
- SLAs
- KPIs
- Agile
- hybrid delivery models
- waterfall delivery models
- cloud platforms (AWS, Azure, GCP)
- ITSM
- ServiceNow
- Jira
- Azure DevOps
- PMP
- ITIL
- SAFe
- Scrum Master
Location
- Anywhere in Country
Work Type
- hybrid model
Experience Level
- 7+ years of experience
Education Level
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
Salary/Compensations
- The base salary range for this job in all geographic locations in the US is $86,500 to $142,700.
- The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $103,700 to $162,100.
Benefits
- medical and dental coverage
- pension and 401(k) plans
- wide range of paid time off options
- flexible vacation policy
- time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence
About the Company
- At EY, we’re all in to shape your future with confidence.
- We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
- EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
- Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
- EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.
- Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Equal Opportunity
- EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
- EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.