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About the Role
We are looking for a professional and engaging Dynamics 365 Customer Engagement Solution Architect for our Data & Dynamics team. You will utilize your deep and expert knowledge of Dynamics 365 Customer Engagement and related Microsoft cloud solutions to understand client requirements and create proven solutions. You will work directly with Account Managers, Business Development Managers, and Leadership Teams to provide solution direction and quotes.
Responsibilities
- Support Long View’s Business Applications and Data Modernization portfolio with assessments, solution design, and implementation of Microsoft Dynamics Customer Engagement/ Dynamics 365 solutions
- Map overall design to client requirements and systems, ensuring solutions align with business goals and processes, and fit within the enterprise context.
- Participate with the implementation delivery team to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals as well as longer-term needs
- Provide pre-sales technical assistance, demonstrations, and product education as required
- Develop estimates, Statements of Work (SOWs) and proposals that outline professional services required to meet client requirements
Requirements
- 8+ years of Microsoft Dynamics 365 Customer Engagement implementation experience with experience in other MS Dynamics modules
- 3+ years’ experience implementing and using Dynamics 365 CE Field Service/Microsoft CRM
- 3+ years of consulting experience
- Extensive experience with Microsoft Dataverse and Power Platform
- Experience using Azure DevOps for gathering and documenting business processes and requirements for the system with key business users
- Experience with SDK and 3rd party tools such as XRM Toolbox for the administration of Customer engagement system
- Knowledge in Dynamics 365 CE Field Service/Microsoft CRM and understanding of business processes
Skills
- Dynamics 365 Customer Engagement
- Microsoft cloud solutions
- Business consulting skills
- Technical consulting skills
- Microsoft Dataverse
- Power Platform
- Azure DevOps
- SDK
- XRM Toolbox
Location
- Toronto
- Vancouver
- Edmonton
- Calgary
Work Type
- Full-time
Experience Level
- 8+ years of Microsoft Dynamics 365 Customer Engagement implementation experience
- 3+ years’ experience implementing and using Dynamics 365 CE Field Service/Microsoft CRM
- 3+ years of consulting experience
Education Level
- Dynamics 365 Certifications such as Dynamics 365 Fundamentals
- Dynamics 365 for Field Service Functional Consultant
- Dynamics 365 for Customer Services Functional Consultant
- Dynamics 365 for Sales Functional Consultant
- Power Platform Fundamentals
- Power Platform Developer
Salary/Compensations
- $124,800 - $163,800 a year
- Expected Salary Range plus 15% Variable earnings
Benefits
- Comprehensive benefits plan
- Permanent staff positions
- Paid training
- Career life planning
- Relocation and travel opportunities
About the Company
- Long View is one of North America’s most dynamic IT providers.
- We create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging.
- Our company’s core pillars are Integrity, Competence, Value, and Fun.
- 89% of Long View team members rated Long View as a good or great place to work!
Equal Opportunity
- Long View is an equal opportunity employer.
- We are fostering an inclusive environment.
- We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
- If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know