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About the Role
Coaches, teaches, and develops frontline team members to ensure excellent member service and successful execution of membership programs and initiatives. Responsible for monitoring, driving, and coaching for desired membership/member experience goals and results, ensuring positive, timely, and efficient processing of membership offerings and member requests. Delegates work, monitors staffing, and ensures compliance with operational standards.
Responsibilities
- Supervises the front line, including cashiers, self-checkout, and the membership desk.
- Models and provides excellent Member service, coaching and developing team members.
- Drives membership metrics through acquisition, retention, loyalty, and experience programs.
- Drives member engagement, speed, and productivity on the front end.
- Trains, coaches, motivates, recognizes, and provides input on evaluations for frontline Team Members.
- Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance.
- Performs front end responsibilities, including closing through POS and handling escalated member service issues.
- Acts with a sense of urgency to ensure timely and efficient member assistance.
- Acts as a backup for cashiers and Membership Sales Ambassadors.
- Scans club merchandise through a point-of-sale system.
- Loads shopping carts when necessary.
- Manages self-checkout and scan and pan lanes, assisting members with operational and technical difficulties.
- Collects payments, issues receipts, refunds, credits, or change.
- Stays up-to-date on merchandise promotions, advertisements, and product information.
- Discounts purchases by scanning and redeeming coupons.
- Supervises the cleanliness of front-of-club member servicing areas.
- Navigates within system applications.
- Utilizes online task management system (MyWork) to manage workflow and monitor daily club operations.
- Performs other duties as assigned, including working in other departments as needed.
- Maintains all club policies and procedures.
- Ensures regular, predictable, full attendance as an essential function of the job.
Requirements
- Prior leadership experience preferred.
- Prior Membership or sales knowledge and experience preferred.
- Prior cashier experience preferred.
- Basic math skills required.
- Ability to navigate within system applications.
- Familiarity with AI tools, including ChatGPT, is recognized and valued.
Skills
- Coaching
- Teaching
- Development
- Member service
- Membership programs
- Front line operations
- Leadership
- Business acumen
- Strategic thinking
- Decision-making
- Effective communication
- Team building
- Collaboration
- Accountability
- Training
- Engagement
- Ethical decision making
- Customer service
- Problem-solving
- Inventory management
- Point-of-sale (POS) systems
- Merchandise promotion knowledge
- Coupon redemption
- Cleanliness supervision
- Task management
Location
- Onsite
Work Type
- Full-time
Experience Level
- Prior leadership experience preferred
- Prior Membership or sales knowledge and experience preferred
- Prior cashier experience preferred
Salary/Compensations
- $20.50 - $25.63
Benefits
- Weekly Pay
- Daily Pay (fee may apply)
- Free BJ’s Memberships
- Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, jury duty leave)
- Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, HSA, flexible spending account)
- 401(k) Retirement Savings Plan with company match
- Employee Stock Purchase Plan with 15% discount
About the Company
- BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day.
- Our work helps families save on what matters most.
- We’re a team built on purpose and opportunity.
- At BJ’s Wholesale Club, our team members are at the heart of everything we do.
- We offer a comprehensive benefits package designed to support your health, well-being and future.