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About the Role

As the Application Consultant on CIBC’s Foreign Exchange (FX) technology team, you will provide investigation and second-level support for client and technical issues, system outages, and inquiries. You will maintain, prioritize, and address issues with relevant CIBC technology groups and vendors.

Responsibilities

Investigate and define operational issues, prioritizing based on severity, risk, and strategic business needs.
Manage issue logs and client/user requests.
Design and implement solutions and processes to prevent recurrence, ensuring client/user satisfaction.
Act as a liaison with business partners, technology partners, senior management, and internal/external clients.
Inform internal clients about the team mandate, policies, and legislative changes.
Promote the concepts, products, and services of the support area.
Act as a subject matter expert in assessing impacts for planned system changes and projects.
Ensure compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy).
Develop and maintain productive relationships with Technology, QA, Project teams, and others.
Research, evaluate, and support the development and implementation of new/revised policies, procedures, and standards.
Investigate, research, and provide recommendations on issues and system outages.

Requirements

2 years of experience in FX Application Consulting and support (Wallstreet FX, Barracuda OMS, online/web FX platforms).
2 years of experience in requirements gathering, documentation, and data analysis in an agile environment.
At least 2 years of experience in SQL, Mongo, and Jira/Confluence.
Must have a background in Capital Markets.
Experience in FX and Banking is an asset.
Working knowledge of brokerage products/services, structure, and operations.
Ability to apply and adopt standard practices and processes for generally-related operational activities.
Demonstrated critical thinking skills.
Ability to adapt to new tools and trends.
Legally eligible to work at the specified location(s).
May be required to complete an attribute-based assessment and other skills tests.

Skills

FX Application Consulting
Application Support
Wallstreet FX
Barracuda OMS
Online/web FX platforms
Requirements gathering
Documentation
Data analysis
Agile environment
SQL
Mongo
Jira
Confluence
Capital Markets
FX
Banking
Brokerage products/services
Critical Thinking
Linux
Microsoft Windows
MongoDB (Platform)
Operating Systems (OS)
Oracle WebLogic
Shell Scripting
Technical Issues

Location

Toronto

Work Type

Hybrid
Full-time

Experience Level

2 years

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day (paid day off for growth and development)

About the Company

CIBC is building a relationship-oriented bank for the modern world.
CIBC embraces employee strengths and ambitions, empowering them at work.
CIBC team members have what they need to make a meaningful impact and are valued for who they are and what they contribute.

Equal Opportunity

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
CIBC seeks applicants with a wide range of abilities and provides an accessible candidate experience.
If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.