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About the Role
Join our close-knit Lab Concierge team in Unity Lab Services, where we aid in coordinating equipment services, supporting laboratory operations, and delivering outstanding customer experience. We’re seeking an upbeat Lab Concierge Specialist to partner with laboratory staff, service providers, and cross-functional teams in ensuring equipment is maintained, records are accurate, and customer needs are met. Your technical curiosity, organizational skills, and customer-focused approach will contribute to safe, reliable laboratory operations.
Responsibilities
- Coordinate equipment maintenance, repairs, calibrations, and preventive maintenance to support reliable laboratory operations.
- Manage equipment records and service documentation in the Computerized Maintenance Management System (CMMS) to maintain accurate asset information.
- Partner with laboratory staff and service providers to coordinate service activities and communicate timely updates.
- Conduct routine laboratory walkthroughs to identify service needs and help keep equipment operational.
- Support vendor visits while promoting compliance with site safety and security requirements.
- Provide reports and operational updates that help customers make informed decisions.
- Coordinate procurement of laboratory supplies and equipment as needed.
- Follow Standard Operating Procedures (SOPs), Good Documentation Practices (GDP), and site safety requirements while maintaining audit readiness and accurate complete documentation.
- Build trusted relationships with customers and colleagues while identifying opportunities to improve processes and service delivery.
- Represent Thermo Fisher Scientific professionally and deliver a positive customer experience.
- Perform other duties as assigned by management.
Requirements
- High school diploma or equivalent required.
- Associate degrees in a scientific or technical discipline is preferred.
- 2+ years of customer service experience, preferably in a laboratory, scientific, manufacturing, healthcare, or other regulated environment.
- An equivalent combination of relevant education and experience will be considered in meeting the role requirements.
- Work is performed primarily at customer laboratory, office, and warehouse locations.
- Frequent walking, standing, bending, and reaching throughout the workday.
- The position requires regular lifting of 30-40 lbs. (up to 50 lbs. occasionally).
- Use personal protective equipment (PPE), including lab coats, gloves, safety glasses, and steel-toe shoes, as required.
- Overtime work may also be necessary.
- Must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements.
- Customer requirements may differ from or exceed Thermo Fisher’s criteria.
Skills
- Proficiency with Microsoft 365 applications (Excel, Outlook, Teams).
- Experience using CMMS, asset management software, or similar systems.
- Administrative skills to support scheduling, documentation, reporting, record management, and coordination.
- Strong organizational, communication, analytical, and problem-solving skills.
- Works effectively both independently and collaboratively in a customer-focused environment.
- Demonstrates attention to detail, adaptability, and a commitment to safety, quality, and continuous improvement.
Location
- Laboratory Setting
- Office
- Warehouse
Work Type
- Standard (Mon-Fri)
- Full-time
Experience Level
- 2+ years
Education Level
- High school diploma or equivalent
- Associate degrees in a scientific or technical discipline
Salary/Compensations
- $22.61 - $29.77 per hour
- $24.66–$36.99 per hour (California estimate)
Benefits
- Comprehensive healthcare
- Paid Holidays
- Tuition reimbursement
- Range of employee benefits
- Innovative, forward-thinking organization
- Outstanding career and development prospects
- Exciting company culture
- Choice of national medical and dental plans
- National vision plan
- Health incentive programs
- Employee assistance and family support programs
- Commuter benefits
- At least 120 hours paid time off (PTO)
- 10 paid holidays annually
- Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
- Accident and life insurance
- Short- and long-term disability
- Retirement and savings programs
- Competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP)
About the Company
- When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development.
- With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
- Our Mission is to enable our customers to make the world healthier, cleaner and safer.
- As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
- #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Equal Opportunity
- Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
- Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*.
- This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.