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About the Role

The Product Management Director defines and executes product strategy, translating customer and market insights into product direction and priorities. This role focuses on creating customer and business value through differentiated products, platforms, and experiences, while leading the adoption of AI-enabled ways of working.

Responsibilities

Define and champion the product vision, portfolio strategy, and multi-year roadmap for customer-facing platforms, research products, workflow solutions, and AI-enabled capabilities.
Participate in business strategy development by translating market dynamics, customer needs, technology trends, and portfolio performance into strategic choices and investment priorities.
Proactively identify and solve complex product, market, workflow, and operating-model problems.
Lead highly visible programs across Product, Technology, Content Operations, User Experience, Marketing, Sales, Customer Service, and other functions.
Create alignment among senior leaders and cross-functional stakeholders around product vision, portfolio priorities, business cases, sequencing, resources, risks, and measurable outcomes.
Guide multidisciplinary teams in converting technology capabilities, customer insight, and competitive intelligence into an adaptable product roadmap.
Manage rapid, evidence-based experiments using emerging AI technologies and trusted content to test product concepts, agentic research workflows, prompts, evaluation rubrics, and experience designs.
Establish a repeatable path for transferring promising advances in GenAI, language models, machine learning, and text and data mining into core product roadmaps.
Lead market research, contextual inquiry, customer discovery, segmentation, competitive intelligence, and industry analysis.
Define target users, jobs to be done, user journeys, product requirements, value propositions, success measures, and learning agendas for complex workflow solutions and product lines.
Engage customers, librarian buyers, subject-matter experts, strategic partners, and external stakeholders to validate opportunities, shape product design, and strengthen market relevance.
Negotiate with senior internal and external stakeholders to influence decisions, resolve competing priorities, and secure support for strategic product initiatives.
Provide executive-level communication on strategy, roadmap, investment rationale, product performance, risks, dependencies, and recommended decisions.
Establish product-management practices and performance measures that improve prioritization, execution quality, transparency, adoption, engagement, and business results.
Coach and develop product managers, strengthen relevant AI product-management skills, and raise the quality and consistency of product practice across the organization.
Partner with Marketing and Sales on positioning, launch readiness, customer communication, enablement, and strategic opportunities.
Represent the product organization in appropriate customer and industry forums.
Represent Product Management in portfolio planning, financial and development planning, releases, operational reviews, and product maintenance decisions.

Requirements

Bachelor's degree or equivalent practical experience required.
Significant Product Management experience in enterprise software, SaaS, information services, or similarly complex technology environments.
Experience using AI to accelerate customer understanding, insight synthesis, experimentation, and product execution while maintaining strong human judgment.
Hands-on experience shipping products and experiences.
Demonstrated success defining product strategy and translating customer, market, workflow, and business insight into measurable outcomes.
Experience leading across multiple products, teams, or customer workflows.
Experience coaching Product Managers or improving product capability across teams.
Demonstrated success driving adoption of modern Product Management practices, operating-model evolution, or AI-enabled ways of working.
Experience building, launching, or scaling AI-enabled products and integrating AI into product-development practices.
Experience partnering effectively across Engineering, Design, Product Marketing, Sales, Customer Success, Finance, Operations, and senior stakeholders.
Deep customer orientation and the ability to translate customer and professional workflow understanding into valuable product and business outcomes.
Ability to guide teams in selecting appropriate customer-research methods, evaluating evidence quality, and synthesizing insight across a product domain.
Strong product judgment with the ability to make difficult decisions under uncertainty and balance customer value, business value, technical feasibility, and risk.
Strong strategic, commercial, and financial acumen, including product strategy, monetization, forecasting, prioritization, and investment decisions across a product domain.
Strong understanding of modern Product Management practices, including discovery, experimentation, product telemetry, adoption, and value realization.
Working fluency in AI-enabled product development and the use of AI to accelerate learning, decision-making, and execution.
Ability to lead product outcomes in a complex, matrixed organization by aligning cross-functional teams, resolving dependencies, and influencing decisions without direct authority.
Strong communication and influence skills, with the ability to adapt messages for customers, librarian buyers, product teams, functional partners, and senior stakeholders.
Ability to coach others and create a culture of accountability, experimentation, continuous learning, and customer obsession.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Skills

Product Strategy
Customer Insight
Market Analysis
AI-enabled Product Development
Product Judgment
Experimentation
Cross-functional Leadership
Communication
Influence
Coaching

Location

Primary location of the position

Work Type

Onsite
Hybrid
Remote

Experience Level

Director

Education Level

Bachelor's degree or equivalent practical experience

Salary/Compensations

$181,900.00 - $325,050.00 USD
Eligible for Bonus

Benefits

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave

About the Company

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology.
Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence.
Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems.
We help them get it right.
The world is a big place, find your place here.

Equal Opportunity

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy.
As a global company, having a diverse workforce is of the utmost importance.
We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018.
In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index.
Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.