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About the Role
We are looking to grow our Expert Team to represent an International Technology Brand. Our approach focuses on the customer experience, with Experts acting as confident and knowledgeable consultants who guide customers to the right product. Experts work within assigned stores to educate retail staff, lead events, and demonstrate Dyson products.
Responsibilities
- Demonstrate values and behaviors consistent with Dyson’s culture
- Represent and sell within all brands and categories Dyson offers
- Utilize the Dyson-developed sales model to engage and excite shoppers while achieving key success factors
- Provide the ultimate shopper experience in an engaging and well-informed professional fashion
- Understand the shopper’s needs through discovery and consultation to identify the appropriate products to address their needs and desires
- Demonstrate the appropriate Dyson tool in a clear and concise manner which permits the shopper to duplicate the actions successfully at home
- Adhere to in-store demonstration and health & safety standards
- Act as the in-store representative for all Dyson products while present in store
- Educate Retail Sales Associate partners and shoppers on specific product features and benefits of various technologies
- Perform operational duties such as visual merchandising, maintaining display cleanliness, replenishing stock, and other related activities
- Successfully utilize CRM and HRIS systems to complete daily reporting in an accurate and timely manner
- Perform other duties, as assigned
Requirements
- Minimum of 1 year of in-person retail selling experience
- Experience working with technology and within the beauty industry, preferably prestige/luxury brands
- Comfortable with leading events such as Masterclasses, and speaking to groups of people
- Ability to stand for long periods of time, up to 8 hours
- Ability to work retail hours (standard, peak, holiday) including a minimum of three (3) days/week including every Saturday/Sunday
- Ability to transport demonstration equipment/supplies to and from assigned location(s) and the ability to travel within a defined territory
- Ability to lift, push, and pull up to 50 lbs
- Ability to work well with others and establish strong relationships within Dyson Canada Ltd as well as with our third-party retail partners
- Strong negotiation skills combined with adaptable approach to selling
- Ambitious and self-motivated sales individual who exhibits confidence and professionalism
- Proven track record of successful sales experience, achieving or exceeding quotas
- Excellent communication and interpersonal skills
- Self-motivated, able to work independently and understands when to seek guidance
- Comfortable with computer skills in Microsoft suite of products including Word, Excel, Teams, Outlook as well as the ability to use an iPad and corresponding applications
Skills
- Sales
- Consultation
- Demonstration
- Customer Service
- Negotiation
- Communication
- Interpersonal Skills
- Microsoft Office Suite
- iPad Applications
Location
- Canada
Work Type
- Full-time
- Retail
Experience Level
- 1+ year retail selling experience
Salary/Compensations
- Competitive hourly wage
Benefits
- Competitive hourly wage and regular annual reviews
- Sales-based pay for performance incentive program
- Regular sales contests & initiatives
- Participation in the Dyson Demonstration Equipment Program
- Opportunity to participate in the Friends & Family purchase program
- Clothing allowance
- Employee Referral Program
- Employee Assistance Program
About the Company
- Dyson is a global technology enterprise focused on growth across more categories, locations, and people.
- Dyson Canada launched in 2006 with headquarters in Toronto, recognized as a top employer.
- The company emphasizes a unique sales approach centered on customer experience and product demonstration.
- Experts are Dyson advocates who understand and are excited by the technology, connecting it with shoppers.
Equal Opportunity
- Dyson Canada is committed to fostering an inclusive and accessible environment that reflects the diversity of the community.
- Reasonable accommodation will be provided during the recruitment process for persons with disabilities upon request.
- Dyson is an equal opportunity employer.
- Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or any other dimension of diversity.