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About the Role

The NAMR Commercial Excellence Director will be a strategic leader driving how BCG grows, wins, and deepens relationships across North America. You will lead the NAMR Commercial Excellence function, overseeing a team that works across BCG teams to enable account teams, offices, practices areas and functions to drive the BCG commercial agenda. This is a build role and will sit on the North America Client Team Leadership Team, instrumental in shaping the vision, operating model, and impact agenda of newly formed teams.

Responsibilities

Enhance client relationships and GTM capabilities
Set the strategy and annual priorities for Relationship Excellence, Proposal Excellence, and account development
Own the programs, tools, communications, and trainings that deliver them
Pilot new approaches, assess results, and scale, evolve, or retire programs based on evidence
Drive the NAMR global commercial initiatives, including CRM
Support largest accounts and their operational / procurement needs
Build and refine the account operations model for Client Council accounts
Convene BST functions that support the Client Council to review support, surface gaps, and distill learnings
Stand up and scale the Procurement Center of Excellence
Run the North America CCO program
Scale the commercial agenda across offices, practice areas, and functions
Embed programs through champions, clear baseline expectations, and easy-to-use content
Lead change management for new tools and behaviors
Manage senior stakeholders to keep alignment and momentum behind key initiatives
Support the broader Client Team agenda
Run the integrated communications agenda across every Client Team pillar
Take on select operations and special projects as needed
Set outcomes and measures with each team member, coach them to own their workstreams, and adjust staffing as priorities shift

Requirements

10+ years of work experience, with BCG or professional services experience preferred
Experienced leader who has run a function or program and managed a team
Experience in commercial excellence, sales or BD enablement, client development, key account management, procurement, or strategy and operations
Track record of designing and scaling programs adopted across a distributed organization, with measurable results
Demonstrated change management and influence at senior levels, with no reliance on formal authority
Strong analytical skills, with comfort setting metrics and reporting on them
Experience partnering with Finance, Legal, or Procurement is a plus
Familiarity with CRM and sales tools; experience with AI-enabled workflows is a plus
Bachelor’s degree required; advanced degree preferred
Flexible and positive “up-for-anything” attitude to meet the evolving needs of the business

Skills

Strategic thinking
Integrating across a matrix
Getting things done through influence
Change management
Navigating ambiguity
Driving to measurable outcomes
Leading a team
Communicating with senior leaders

Location

Boston
New York
Summit
Philadelphia
Washington
Chicago
Atlanta
Pittsburgh
Brooklyn
Nashville
Miami
Durham
Dallas
Houston
Austin
Minneapolis
Detroit
Denver
Seattle
Los Angeles
San Francisco
San Diego

Work Type

Hybrid

Experience Level

10+ years of work experience
Experienced leader

Education Level

Bachelor’s degree required
Advanced degree preferred

Salary/Compensations

$156,000-$199,000 (USD) base salary
Discretionary bonus of up to 30%
Retirement contribution starts at 5% and moves to 10% after 2 years

Benefits

Full cost of medical, dental, and vision coverage for employees and eligible family members
Low $10 (USD) copays for doctor visits, urgent care, and generic drug prescriptions
Dental coverage, including up to $5,000 in orthodontia benefits
Vision insurance with coverage for glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested Profit Sharing Retirement Fund contributions made annually
Option for employees to make personal contributions to a 401(k) plan
Paid Parental Leave
Family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
Generous paid time off including 12 holidays per year
Annual office closure between Christmas and New Years
15 vacation days per year
Paid sick time on an as needed basis

About the Company

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.
BCG was the pioneer in business strategy when it was founded in 1963.
Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities.
Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change.
BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose.
We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

Equal Opportunity

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer.