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About the Role

As a valuable member of the Security Services team, you will be responsible for the delivery of championship fan service, while maintaining high security standards during events. Come be a part of the action and support Toronto's preeminent sports and entertainment events!

Responsibilities

Provide professional, diplomatic and pro-active fan service.
Offer a friendly and informed response to any service related issue/inquiry.
Report, evaluate and follow up on all incidents.
Conducting bag and identification checks.
Assist in emergency situations including evacuation and injury.
Communicate positively and professionally with co-workers and fans.
Ensure adherence to MLSE house policies and procedures, including alcohol enforcement.
Follow all MLSE Health & Safety policies and procedures.
Work in compliance with the provisions of the Occupational Health & Safety Act.
Adhere to MLSE service standards and policies.
Perform other functions as the need arises.

Requirements

Must be 18 years of age or older.
Possession of valid Security License (Bill C-159) is required.
Smart Serve Certificate within the last 4 years is required.
Current First-Aid/CPR training is an asset.
Friendly, diplomatic, and outgoing attitude.
Excellent interpersonal and communication skills.
Familiarity with the City of Toronto and tourist attractions is an asset.
Must be flexible to work shifts including weekdays as early as 4:30 pm, weekends and occasional holidays.
Ability to work in a variety of environments and temperatures.

Skills

Fan service
Security standards
Diplomatic communication
Incident reporting
Bag and identification checks
Emergency assistance
Health & Safety compliance
Alcohol enforcement

Location

Toronto

Work Type

Full-time
Part-time
Event-based

Experience Level

Entry Level

Education Level

High School Diploma or equivalent

Salary/Compensations

$21.48/hr

Benefits

Candidate Portal access
Email updates
SMS notifications

About the Company

Maple Leaf Sports & Entertainment Partnership (MLSE) delivers the ultimate fan experience by lifting trophies, spirits, and communities.
MLSE is a team of passionate people, boldly building the future of sport and entertainment.
MLSE operates the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), and development teams.
MLSE venues include Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre.
MLSE operates dining establishments including e11even, Real Sports, and club spaces.
MLSE Foundation and MLSE LaunchPad use the power of sport to help youth facing barriers.
MLSE has invested more than $45 million into Ontario communities since 2009.

Equal Opportunity

MLSE is committed to building an equitable, diverse and inclusive organization.
MLSE is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process.
Accommodation requests can be made via email to accommodations@mlse.com.