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About the Role
The Community Health Worker (CHW) serves as a trusted liaison between healthcare services and the community, understanding its unique culture and needs. CHWs connect patients with essential resources, build community capacity through health education, and provide support, advocacy, and assistance with accessing services and health coverage.
Responsibilities
- Act as a member/patient advocate and liaison between the member/family, provider, health plan, Central Health, and community service agencies.
- Provide culturally appropriate educational information and communicate effectively with patients, considering literacy and technological abilities.
- Coach participants to advocate for and manage their health and social resources.
- Manage assigned caseload, document activities, and report results in accordance with organizational standards.
- Provide ongoing follow-up, motivational interviewing, and goal setting with members/families.
- Contribute the patient/member perspective to inform messaging and outreach strategies.
- Assist members in utilizing resources and completing applications for eligible programs, including scheduling appointments and transportation.
- Help members access health-related services and overcome barriers to obtaining medical and social services.
- Continuously learn about community resources and provide appropriate referrals.
- Adhere strictly to policies and procedures to improve healthcare access and build an equity-focused system of care.
- Attend trainings and continuing education to maintain active Community Health Worker Certification.
- Provide information, education, and support for accessing the patient portal (MyChart).
Requirements
- One (1) year of experience working in a multi-cultural, community-based setting preferred.
- Bilingual in English, Spanish, and/or other foreign language preferred.
- BLS - Basic Life Support through the American Red Cross or American Heart Association Upon Hire - Preferred
- Certified Community Health Worker (CHW) or completion of an approved 160-hour competency-based Community Health Worker training program certified by DSHS Within 6 Months Required
Skills
- Knowledge of enterprise and community resources.
- Ability to provide community resources and referrals.
- Working knowledge and experience with Microsoft Office Products.
- Ability to communicate proficiently to a wide range of audiences.
- Ability and willingness to provide emotional support, encouragement, and motivation.
- Ability to establish and maintain positive and effective work relationships.
- Ability to be flexible and willing to learn new responsibilities.
- Skilled in coaching participants to effectively advocate and manage their health and social resources.
- Ability to exhibit compassion, vulnerability, and empathy.
- Ability to provide person-centered care that is inclusive and culturally competent.
- Ability to organize, prioritize, and manage multiple tasks in a calm and orderly manner.
Location
- Central Health Clinics
- Community outreach
- Central Health Navigation Center
Work Type
- Full-time
Experience Level
- 1 year preferred
Education Level
- High School Diploma or equivalent required
- Associate's Degree preferred
- Bachelor's Degree preferred
About the Company
- Central Health is committed to building an equity-focused, comprehensive, high functioning, and affordable system of care.