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About the Role
Raspberry AI is seeking an Enterprise Customer Success Manager to manage and expand key relationships with $1B+ retailers and global consumer brands. This role involves guiding design teams through workflow transformation, building executive-level business cases, and expanding the company's presence within these accounts. It's a high-visibility position at the intersection of customer success, change management, and creative industry expertise, requiring partnership with VP- and C-suite stakeholders to achieve measurable outcomes.
Responsibilities
- Own a portfolio of strategic enterprise accounts ($1B+ retailers and global consumer brands), serving as the primary relationship owner from post-sale through expansion and renewal
- Build and execute account plans with clear adoption milestones, executive engagement cadences, and measurable ROI frameworks
- Drive AI adoption across complex, matrixed organizations — navigating multiple business units, stakeholder layers, and change management challenges with confidence
- Lead executive business reviews (QBRs) with VP- and C-suite audiences, translating usage data and workflow metrics into compelling business narratives
- Identify and close expansion opportunities in close partnership with the Account Executive team
- Proactively monitor account health, surface churn risks early, and own resolution with urgency
- Become a trusted domain expert on AI-assisted creative workflows — advising customers on how to embed Raspberry into design, merchandising, and go-to-market processes
- Partner cross-functionally with Product, Engineering, and Marketing to relay customer insights that shape the roadmap
- Represent Raspberry at customer sites and industry events; periodic travel required
Requirements
- 3-5+ years in Customer Success, Strategic Account Management, or a related enterprise-facing role at a SaaS or AI company
- Demonstrated track record of growing and retaining $1B+ retailer or global consumer brand accounts
- Proven experience driving AI or enterprise software adoption inside complex, matrix organizations
- Strong commercial instincts: comfortable owning retention and expansion targets, able to articulate ROI in the language of a CFO and a Creative Director alike
- Executive-level communication skills — polished, concise, and credible in any room
- New York City-based with the ability to be in our Dumbo, Brooklyn office one day per week
- Background in fashion, apparel, luxury, or the broader creative/design industry
- Experience with generative AI tools, creative technology platforms, or AI workflow enablement
- Familiarity with PLM, DAM, or retail tech ecosystems (e.g. Centric, Bynder, Contentful)
- Experience working with global brand portfolios or multi-brand holding companies
Skills
- Customer Success
- Strategic Account Management
- SaaS
- AI
- Enterprise Software Adoption
- Change Management
- Executive Communication
- Generative AI
- Creative Technology
- AI Workflow Enablement
- PLM
- DAM
- Retail Tech
Location
- Dumbo, Brooklyn, NY
Work Type
- Hybrid (1 day/week in office)
- Fully remote
Experience Level
- 3-5+ years
Salary/Compensations
- $150,000 – $160,000 annually, with a 25% variable component — bringing total on-target earnings to around $200K
Benefits
- Competitive salary and equity options
- Unlimited PTO
- Comprehensive benefits package including health, dental, and vision insurance
- Opportunity to work on cutting-edge AI technology with a high-impact team
- Supportive company culture
- Significant growth potential
About the Company
- Raspberry AI is a generative AI design platform built for fashion brands and retailers.
- We help design, merchandising, and product development teams move faster — from concept to market-ready assets — using industry-leading AI.
- Some of the world's top fashion brands rely on Raspberry AI to streamline their workflows and accelerate product development.
- We closed $24 million in Series A from a16z, plus $5 million seed rounds from Khosla Ventures and Greycroft Ventures.
- Other investors include REVOLVE and Reformation founders, and the President of Saks Fifth Avenue.
Equal Opportunity
- Raspberry AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.