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About the Role

Allied Universal® is hiring a Director of Operations for the San Francisco Branch Office. This role involves managing approximately 20 onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites. The position drives operational metrics and delivers world-class services by promoting strong employee engagement and aligning with the iCARE Leadership approach.

Responsibilities

Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability.
Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels.
Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction.
Develop and implement corrective action plans for identified opportunities for operational improvement.
Deliver high-quality service to clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements.
Analyze, report and drive operational metrics and KPI’s using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity.
Identify and mitigate security risks; develop and implement security protocols, training and response plans.
Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries.
Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses.
Collaborate with leadership to drive organic business growth within existing client operations.

Requirements

Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry managing other leaders.
Associate’s degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry managing other leaders.
High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry managing other leaders.
Current driver’s license if driving a company vehicle or personal vehicle in the course of conducting business.
Minimum of two (2) years of experience driving operational goals and metrics.
Minimum of two (2) years of experience in successfully building and developing teams.
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results.
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction.
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events.
Basic understanding of financial principles, including budgeting and financial reporting.
Ability to interpret simple financial data and use it to support decision-making.
Law enforcement, military and/or contract or proprietary security services experience.
Experience managing a dispersed workforce in a multi-location operation.

Skills

Teamwork
Innovation
Agility
Client relations
Problem-solving
Microsoft Office
Business Intelligence tools
Networking
Budgeting
Financial reporting

Location

San Francisco Branch Office

Work Type

Onsite
Full-time

Experience Level

Management experience
Leadership experience

Education Level

Bachelor's degree
Associate's degree
High School diploma or equivalent

Salary/Compensations

$90,000-$110,000 + Auto Allowance /Fuel Card + Annual and Quarterly Bonuses

Benefits

Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly.

About the Company

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Equal Opportunity

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.