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About the Role
As a Teller, you will support customers' everyday banking needs through in-branch interactions, completing transactions accurately while delivering a welcoming and reliable experience. You will build foundational banking skills while learning about customers’ needs and introducing them to helpful products, services, and digital tools. This role offers meaningful exposure to retail banking and serves as an excellent starting point for long-term growth and career mobility.
Responsibilities
- Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care.
- Process routine service transactions (such as deposits, withdrawals, payments, and check cashing) with accuracy and attention to detail.
- Welcome customers, understand their needs, and guide them to efficient ways to bank, including digital tools, self-service options, or the appropriate team member.
- Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
- Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
- Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls.
- Use strong communication and active listening skills to clarify needs and provide clear, simple solutions or next steps.
- Collaborate with branch teammates to deliver strong operations and service, follow leadership direction, and escalate complex situations as needed.
- Resolve routine customer questions or concerns and escalate more complex issues to ensure timely resolution.
Requirements
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to work a schedule that will include Saturdays
- This position is not eligible for Visa sponsorship
- Full-time training for 2 weeks is required. Training schedule is Monday - Friday - 8:30am - 5:30pm.
Skills
- Customer-facing roles experience
- Strong attention to detail
- Ability to accurately process transactions across multiple systems in fast-paced environments
- Strong verbal communication skills
- Active listening skills
- Ability to understand needs, ask effective questions, and clearly explain solutions
- Ability to follow policies, procedures, and controls while maintaining accuracy and accountability
- Proven cash-handling experience
- Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions
- Professional, integrity-driven approach focused on building trust through reliable service
- Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization
- Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience
- Strong collaboration skills
- Relationship-building skills
- Ability to work effectively with branch teammates to deliver a consistent customer experience
- Organized
- Adaptable
- Ability to prioritize effectively in a dynamic, customer-focused environment
- Ability to resolve routine customer concerns with sound judgment and professionalism
Location
- San Francisco, CA
Work Type
- Full-time
- Onsite
Experience Level
- Entry Level
Salary/Compensations
- $22.00 - $27.50 per hour
Benefits
- 401(k) Plan
- Paid Time Off
- Parental Leave
- Critical Caregiving Leave
- Discounts and Savings
- Health Benefits
- Commuter Benefits
- Tuition Reimbursement
- Scholarships for dependent children
- Adoption Reimbursement
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
About the Company
- Wells Fargo is a financial services leader and a global trailblazer committed to driving innovation, empowering communities, and helping customers succeed.
- Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S.
Equal Opportunity
- Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
- Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
- They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
- There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
- Applicants with Disabilities: To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
- Drug and Alcohol Policy: Wells Fargo maintains a drug free workplace.
- Wells Fargo Recruitment and Hiring Requirements: Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.