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About the Role
We are seeking an experienced CyberArk Subject Matter Expert (SME) to provide technical expertise and support for our Privileged Access Management (PAM) environment. This role will focus on CyberArk onboarding, troubleshooting, operational support, automation, and continuous improvement. This position will be responsible for the day-to-day processing of Identity Access Management (IAM) requests at Fidelity Canada.
Responsibilities
- Day-to-day processing of access requests, including initial new hire setup, access updates, and termination of access while meeting departmental SLA's and IAM targets.
- Perform access reviews to identify potential security issues such as excessive privileges, separation of duties conflicts, and inappropriate access; act as SME for FIL and FMR access attestations.
- Manage and maintain Job Roles to ensure access remains current and aligned with business needs; perform job role management activities and ensure timely processing of datafeeds.
- Follow RBAC (Role Based Access Control) and least privilege frameworks by reviewing IAM and AD reports, identifying anomalies, supporting audit requests, and addressing audit issues in a timely manner.
- Seek opportunities for process improvements and automation of IAM processes, including enhancing IAM reporting and operational efficiency.
- Lead application onboarding activities by acting as SME, configuring application requests in MyAccess, ensuring application catalogs meet FIL standards, coordinating with the SailPoint team, and representing IAM on business onboarding calls.
- Support internal and external audits by serving as the primary SME, gathering evidence, conducting pre-audit assessments, and implementing remediation plans following audit findings.
- Provide advanced CyberArk technical support and troubleshooting.
- Perform health assessments and manage operational support queues.
- Onboard Canadian applications to PAM and support automated access provisioning.
- Partner with Application Owners to assess requirements, review designs, and ensure onboarding readiness.
- Enhance PAM capabilities through automation and agile delivery.
- Support PAM governance and segregation of duties for critical applications.
- Collaborate with vendors, stakeholders, and the FIL PAM team to implement and support PAM solutions.
Requirements
- College degree required; a university degree in Information Technology or a related field is preferred, or equivalent work experience.
- 5+ years of experience Preferable IAM experience within an enterprise environment or related experience in the Information Security.
- Strong organizational skills, must be able to handle multiple initiatives/tasks at the same time.
- Must be detail oriented and process driven.
- Current work authorization for Canada is required for all openings.
Skills
- CyberArk
- Privileged Access Management (PAM)
- Identity Access Management (IAM)
- CyberArk PAM and its core components
- CyberArk Defender certification
- Troubleshooting
- Analytical skills
- PAM onboarding
- PAM administration
- Access provisioning
- Communication skills
- RBAC (Role Based Access Control)
- SailPoint
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- Senior
- 5+ years of experience
Education Level
- College degree
- University degree in Information Technology or related field preferred
Salary/Compensations
- $85,000 to $101,000
Benefits
- RRSP Contribution
- Flexible working arrangements
- Competitive total compensation
- Company contributions to your group RRSP without a matching requirement
- Comprehensive health benefits that start on your first day, with 100% employer-paid premiums
- Up to $5000 annually for mental health services and therapy
- Parental leave top-up to 100% of your salary for a period of 25 weeks
- Up to $650 for home office equipment
- Generous time off policy
- 2 paid days annually to volunteer at a charity of your choice
- Diversity and inclusion programs
- Extensive professional development opportunities
- Access to over 11,000 training and development courses
- Tuition reimbursement
- Monetary rewards for completing a required designation
About the Company
- At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.
- We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.
- As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.
- Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day.
- You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.
- We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.
Equal Opportunity
- Fidelity Canada is an equal opportunity employer.
- Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.
- Accommodation during the application process: Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.