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About the Role

Lead the Product Analytics function within Group Benefits, leveraging data and analytics to deepen understanding of products, customers, and members, and to support informed product and business decisions. Shape the strategy and evolution of Product Analytics, partnering with leaders to provide actionable insights across the product lifecycle, identify trends, and evaluate opportunities to strengthen Group Benefits products and their value to Canadians. Contribute to broader analytics initiatives across Group Benefits.

Responsibilities

Lead the Product Analytics function and team, establishing priorities and a roadmap aligned with business strategies.
Coach and develop employees, fostering a collaborative, accountable, and high-performing team.
Partner closely with Product leaders to understand strategic priorities and translate them into meaningful analytics and recommendations.
Advance the Product Analytics strategy towards proactive, insight-driven analytics that influence product strategy.
Deepen understanding of product performance and customer needs using data to identify trends and areas for improvement.
Support decisions across the product lifecycle, including development, enhancements, and performance.
Use analytics to improve outcomes for customers and members, contributing to health and well-being.
Develop and evolve Product Analytics capabilities, including dashboards, reporting, and self-service options.
Enable data and analytics for AI adoption by partnering with Data and Technology teams to improve data quality and structure.
Support broader Group Benefits analytics priorities, applying analytical expertise to strategic business questions.
Identify emerging analytical opportunities by partnering with business leaders to frame questions and develop approaches.
Strengthen data storytelling to communicate insights to stakeholders.
Drive consistency, efficiency, and automation in analytical capabilities.
Advance the analytics data ecosystem by partnering with Data and Technology teams.
Champion data quality, governance, and protection for analytical products.
Establish measures of success, monitoring business impact and stakeholder value.
Drive innovation and continuous improvement by assessing emerging technologies like AI.
Represent Product Analytics in cross-functional initiatives to ensure analytical needs are considered.

Requirements

University degree in business, finance, analytics, technology, mathematics, engineering, or another quantitative field.
Significant leadership experience within analytics, business intelligence, product analytics, or a related data function.
Demonstrated experience leading teams through change and transformation.
Strong experience using data and analytics to support product, customer, or business decision-making.
Ability to translate complex information into meaningful insights and recommendations.
Demonstrated ability to apply analytics to a range of business problems, from reporting to strategic insights.
Strong understanding of the Group Benefits business and product landscape.
Experience developing and executing an analytics strategy and roadmap.
Experience partnering with Product and business teams to assess opportunities and influence decisions.
Strong ability to use data visualization and storytelling to communicate insights.
Experience with modern analytics, business intelligence, and data technologies.
Understanding of the data foundations required to support AI and advanced analytics.
Ability to identify analytical opportunities, structure ambiguous business questions, and translate data into recommendations.
Strong understanding of data management principles, including data quality, governance, privacy, and protection.
Demonstrated ability to challenge business requests appropriately and prioritize analytical work.
Strong executive communication and stakeholder management skills.
Ability to operate effectively across a complex, matrixed organization.
Curious, pragmatic, and outcome-oriented with a passion for using data and analytics.

Skills

Product Analytics
Data and Analytics
Business Intelligence
Data Visualization
Data Storytelling
AI
Advanced Analytics
Dashboards
Automated Reporting
Self-Service Analytical Capabilities
Data Quality
Data Governance
Data Privacy
Data Protection
Stakeholder Management
Executive Communication

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

Director

Education Level

University degree in business, finance, analytics, technology, mathematics, engineering or another quantitative field
Advanced degree is considered an asset

Salary/Compensations

$113,260.00 CAD - $210,340.00 CAD

Benefits

Opportunity to participate in incentive programs and earn incentive compensation.
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
Adoption/surrogacy and wellness benefits.
Employee/family assistance plans.
Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
Financial education and counseling resources.
Generous paid time off program including holidays, vacation, personal, and sick days.
Full range of statutory leaves of absence.

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
Manulife embraces diversity and strives to attract, develop, and retain a workforce as diverse as the customers they serve.
Fosters an inclusive work environment that embraces the strength of cultures and individuals.
Committed to fair recruitment, retention, advancement, and compensation without discrimination.
Prioritizes removing barriers to provide equal access to employment.

Equal Opportunity

Manulife is an Equal Opportunity Employer.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.