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About the Role

This position combines the responsibilities of a technical instructor and technical expert for both existing and new products within the business unit (BU) manufacturing environment and development lab. You will learn new products, gain experience with tool startup and sustaining production tasks, and develop and deliver initial classroom and hands-on training. Once the tool transitions to volume production, you will train and certify the volume instructor.

Responsibilities

Deliver specialized New Product Introduction (NPI) technical training both in-house and at customer locations, requiring domestic and international travel.
Manage classroom and lab activities to ensure course objectives are met and adhere to safety procedures.
Training may occur during off-shift hours and weekends as assigned.
Learn and maintain comprehensive technical knowledge of new and improved products to prepare and present defined courses.
Disseminate new information to staff, complete certifications on multiple platforms and processes, including safety modules, and actively certify others.
Establish new certification requirements.
Follow and engage in Product Development Process (PDP) for all NPI products at Phase Gate 3 or earlier to ensure completion of NPI course to support the tool immediately prior to shipment of second tool to field.
Utilize Technical Publications and System Product Business Groups to maximize documentation efficiencies.
Create and augment documentation to address gaps in released materials, evaluate instructor performance, train others in standard course development processes (Instructional System Design), and oversee course design approval.
Provide technical expertise and troubleshooting skills to assist with system repairs.
Ensures system functionality can support course objectives.
Ensures all safety retrofits are installed on the training systems.
Demonstrate knowledge and understanding of the Global Technical Training organization and operations, as well as the Applied Global Services (AGS) organization.
Inform customers of additional Global Technical Training (GTT) courses and products.
Assist marketing in building customer relationships and selling GTT products.
Analyze customer issues and needs to identify future training opportunities.
Present comprehensive training solutions.
Provide coaching and leadership to other instructors, serving as a mentor to less senior instructors for class delivery, technical development, and certification.
Anticipate, prevent, and resolve customer satisfaction issues.
Manage multiple projects of diverse scope and complexity, directing project team members.
Support Early Learning System (ELS) / Alpha Site engineering in-house or on engineering tools, review ECOs, and communicate with the field.
Assist Global Product Support (GPS) in the generation of documentation.
Develop new procedures and Best Known Methods.
Collaborate with Engineering and Manufacturing on the first chamber build and participate in new product final testing.
Develop technical materials working directly with Instructional Designers (ID).
Observe technical activities to determine operating procedure and detail.
Interview personnel to become familiar with products & methods.
Study technical documents to integrate technology, operating procedures, production sequences, and details.
Review published materials and recommend revisions.
Communicate with Business Units to obtain current product information for course updates and represent GTT at product NPI meetings.

Requirements

Bachelor's degree in engineering, education, or training, or equivalent military experience
Professional semiconductor equipment experience in installation, programming, safety, maintenance, operation, troubleshooting, and repair of semiconductor machinery equipment (such as robots, programmable controllers, power supplies, pneumatics, vacuum systems, power distributions, facilities, high voltage systems, high current systems, and robot controllers), following manuals, specifications, blueprints, and schematics, and using hand tools, measuring instruments, and testing equipment
Nationally recognized certification in Instructional Design or 2 years of formal or informal experience in curriculum development and/or instructional design.
Friesen, Kaye and Associates (FKA) instructional design certification is a plus.

Skills

Excellent communication, presentation, problem solving, teamwork and interpersonal communication skills
Resourceful, able to work and learn independently where necessary
Highly self-motivated and dedicated professional
Presentation skills
Written communication
Training delivery
Project/information management
Self-development
Presenting technical information
Self-confidence
Dealing with complexity
Microsoft Office skills
Equipment usage: office equipment, power supplies, oscilloscopes, logic analyzers, volt meters, soldering irons, hand tools, power tools, and personal computers
Semiconductor equipment skills: operations, preventive maintenance, corrective maintenance, alignments, calibrations, and system-level troubleshooting skills on analog/digital electronics
Knowledge of MS Windows applications and computer networking a plus
Experience in e-Learning a plus
Experience in videography and photography a plus
Experience in application or usage of advanced technologies (AR, VR, CGI) highly desired

Location

Austin, TX
Hillsboro, OR
Phoenix, AZ
Santa Clara, CA

Work Type

Full time
Assignee / Regular

Experience Level

2 years of formal or informal experience in curriculum development and/or instructional design

Education Level

Bachelor's degree in engineering, education, or training, or equivalent military experience

Salary/Compensations

$84,000.00 - $115,500.00

Benefits

Supportive work culture that encourages learning, development, and career growth.
Empowerment to push boundaries and learn every day.
Comprehensive benefits package.
Potential eligibility for other forms of compensation such as participation in a bonus and a stock award program.

About the Company

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.
The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips.
Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry.
The work we do together advances the world’s technology.

Equal Opportunity

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.