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About the Role

The Compliance Business Oversight Manager – Collections will provide compliance advisory support and manage compliance risk across loan collections. This role focuses on issues management, ongoing monitoring, policy reviews, communications, and complaints management to ensure regulatory compliance and operational excellence. Candidates with expertise in credit card, unsecured lending, and Auto finance collections are preferred. A strong understanding of applicable regulations (Reg F, FDCPA, FCRA and SCRA) and how they apply to collection processes is very important to this role. Large bank experience is highly preferred.

Responsibilities

Provides compliance advisory support and manages compliance risk across loan collections.
Focuses on issues management, ongoing monitoring, policy reviews, communications, and complaints management.
Provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs.
Manages/assists with regulatory reviews including inquiries, audits, and exams.
Identifies and leads problem resolution for project/program complex requirements related issues at all levels.
Proactively advises the business of new and changed Compliance regulatory and/or policy changes.
Formulates relevant and meaningful insights from data analysis and leads on the interpretation of complex business issues.
Contributes to the development and implementation of Compliance programs.
Guides partner through the development, implementation, oversight and management of effective Compliance Programs.
Prepares summaries, presentations, briefing notes, and any other required documentation.
Represents Compliance on internal or external committees relating to designated business activities.
Delivers relevant subject matter expertise and Compliance advice to business management.
Conducts meaningful analysis at the functional or enterprise level.
Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis.
Manages high risk initiatives and escalations.
Assists in developing Compliance Team procedures.
Facilitates the periodic Compliance risk and self-assessment activities.
Monitors that assessments are completed and communicated in a continuous and timely fashion.
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality.
May provide review and content in the development of annual awareness training.
Manages the risk assessment process for assigned businesses.
Protects the interests of the organization, our customers and our communities.
Conducts internal and external research projects.
Supports the development/delivery of presentations/communications to management or broader audience.
Actively manages relationships within and across various business lines, corporate and/or control functions.
Keeps abreast of emerging issues, trends, and evolving regulatory requirements.
Maintains a culture of risk management and control.
Participates fully as a member of the team, supports a positive work environment.
Provides thought leadership and/or industry knowledge for own area of expertise.
Keeps current on emerging trends/developments and grows knowledge of the business.
Participates in personal performance management and development activities.
Keeps others informed and up-to-date about the status/progress of projects.
Contributes to team development of skills and capabilities.
Leads, motivates and develops relationships with internal and external business partners/stakeholders.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for your business area/function and the bank.

Requirements

Undergraduate degree or equivalent work experience
7+ years of experience
Previous years of experience as a Compliance Officer / Manager
A strong understanding of applicable regulations (Reg F, Reg X, FDCPA, FCRA and SCRA) and how they apply to collection processes is very important to this role.
Large bank experience is highly preferred
CRCM certification is preferred
Experience reviewing and approving policies and procedures
Experience with Issues management, ongoing monitoring, and complaints management.

Skills

Compliance advisory
Risk management
Issues management
Ongoing monitoring
Policy reviews
Communications management
Complaints management
Regulatory compliance
Operational excellence
Credit card collections expertise
Unsecured lending expertise
Auto finance collections expertise
Reg F
FDCPA
FCRA
SCRA
Analysis
Reporting
Problem resolution
Data analysis
Risk assessment
Teamwork
Mentorship
Relationship management

Location

Charlotte, North Carolina, United States of America

Work Type

Full-time

Experience Level

7+ years of experience
Previous years of experience as a Compliance Officer / Manager

Education Level

Undergraduate degree or equivalent work experience

Salary/Compensations

$91,000 - $145,600 USD

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Training programs
Online learning platform
Mentoring programs

About the Company

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing.
Together, we are reimagining what banking can be for our clients, colleagues and communities.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.