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About the Role
TRUMPF is seeking forward-thinking individuals with unconventional ideas and drive to join their team. As a family-run, high-tech company, TRUMPF fosters a collaborative culture that encourages innovation and challenges the status quo. This role is crucial for installing, troubleshooting, maintaining, and repairing TRUMPF Solid State Laser machines while cultivating strong customer relationships.
Responsibilities
- Support TRUMPF customers in North America as part of the technical service group.
- Participate in extensive training, including international sessions, with ongoing product training.
- Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality.
- Demonstrate and educate customers and associates on lasers and systems.
- Complete retrofits, software installations, and customer training.
- Complete all required paperwork accurately and on time.
- Utilize company repair manuals and work orders for repair assistance.
- Offer suggestions for improving existing technical documentation.
- Troubleshoot and resolve complex technical issues.
- Work independently to solve technical problems and maintain positive customer relationships.
- Modify machine application data.
- Efficiently use relevant electrical measuring tools for troubleshooting.
- Participate in continuous technical and other relevant training.
- Provide on-call 24/7 telephone support as part of a rotating schedule.
- Assist the Product Support group with technical tasks.
- Be located, or able to relocate, within 45 minutes of a major International Airport.
- Travel 100% domestically and internationally, including overnight stays and occasional weekends.
- Lift and transport up to 70 lbs.
Requirements
- Two-year technical degree in engineering or related field preferred, or a combination of training and 2+ years of experience in technical service, field service, repair, or customer service.
- Strong electrical and computer systems experience.
- High level of diagnostic skills.
- Previous experience with robotics, lasers, automation systems, or mechatronics required.
- Previous experience with hand tools and measurement tools required.
- Strong problem-solving skills.
- Excellent organization skills.
- Ability to conduct root cause analysis, document findings, and explain them to both external and internal customers.
Skills
- Technical service
- Field service
- Repair
- Customer service
- Electrical systems
- Computer systems
- Diagnostics
- Robotics
- Lasers
- Automation systems
- Mechatronics
- Hand tools
- Measurement tools
- Problem-solving
- Organization
- Root cause analysis
Location
- Nationwide
- International
Work Type
- Full-time
- Travel required
Experience Level
- 2+ years of experience in technical service, field service, repair or customer service preferred
Education Level
- Two-year technical degree in engineering or related field preferred
Salary/Compensations
- $27.95 - $44.24 per hour
Benefits
- 401(k) with generous company match
- Comprehensive medical, dental, and vision benefits
- Employer HSA contributions
- 100% employer-paid vision premiums for employees and eligible dependents
- Tuition reimbursement
- Student loan guidance
- Paid family and parental leave programs
- Comprehensive reproductive and family health resources
- Paid time off available from day one
- 11 paid company holidays
- Company-paid life insurance at two times base salary
- Short- and long-term disability coverage
- Gym membership subsidy
- Employee referral bonuses
- Recognition awards
- Scholarship program for employees' children
About the Company
- TRUMPF is a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide.
- The company provides machine tools and laser technology.
- TRUMPF is an innovative force in the digital networking of the manufacturing industry.
- TRUMPF has over 70 locations globally.
Equal Opportunity
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.