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About the Role
As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. You will move throughout the Café, bridging the gap between digital innovation and human connection, acting as a high-end service specialist and a guide to digital banking.
Responsibilities
- Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop.
- Share the value of Capital One’s products and services through genuine conversation rather than transactions.
- Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges.
- Host and support local events that promote financial health.
- Act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships.
- Advocate for customers, problem-solve, and own issue resolution in alignment with compliance and regulatory requirements.
- Handle complaints and/or escalated situations, utilizing de-escalation techniques.
- Foster a supportive, inclusive environment where every guest feels welcome.
- Be a team player with strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.
- Be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.
- Support surrounding Cafés as needed within a 50-mile radius, with occasional opportunities to assist other locations in the broader Region.
- Be available to work a flexible schedule, including nights, weekends, and holidays.
- Adapt to business-driven schedule adjustments.
- Attend all required training sessions.
- Lift up to 25 pounds and move/stand for extended periods of time.
- Maintain regular and consistent attendance.
Requirements
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience
- Proficient in G-Suite
- Strong written and oral communication skills
Skills
- Customer service
- Sales
- Digital banking
- Tech troubleshooting
- Event facilitation
- Problem-solving
- De-escalation
- Teamwork
- Attention to detail
- Flexibility
- Adaptability
Location
- SoHo
- New York, NY
Work Type
- Part-Time
- Flexible schedule
Experience Level
- 1+ year of Retail, Sales, or Customer Service experience
- 2+ years of banking experience (Preferred)
- 2+ years of Retail or Customer-facing experience (Preferred)
Education Level
- High School Diploma, GED, or Equivalent Certification
- Associate’s degree (Preferred)
Salary/Compensations
- $59,800 - $64,584 for Cafe Ambassador (New York, NY - Full-time equivalent, prorated for part-time)
Benefits
- Day 1 coverage for Medical, Dental, Vision and Prescriptions
- Flexible Spending Accounts
- Life and Disability Insurance
- Paid Time Off
- Education Assistance
- Matching 401(k) contribution up to 7.5%
- Paid Parental Leave
- Mental Health support
- Back-up Child or Elder Care
- Signature Threads line
- Custom beverage while working
About the Company
- Capital One is committed to changing banking for good.
- We’ve broken the mold of traditional banking and created a modern community hub.
- We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth.
- Capital One Financial is made up of several different entities.
Equal Opportunity
- Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
- Capital One promotes a drug-free workplace.
- Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
- If you require an accommodation during the application process, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com.