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About the Role

The Executive Administrative Assistant will support the Senior Vice President of Global Merchant and Network Services Technology and his office. This position is critical to the effectiveness of the GMNST executive office and broader organization. Success will depend on the ability to build strong relationships, navigate a large and dynamic organization, and anticipate needs ahead of time. A key expectation of this role is the practical, responsible use of AI to improve productivity and effectiveness.

Responsibilities

Own and optimize the SVP’s complex calendar with a high level of tact, influence, and integrity, including scheduling across multiple time zones and shifting priorities.
Proactively manage time and attention: anticipate conflicts, build buffers, and partner with the Director Assistant to ensure the SVP is prepared for high-stakes interactions with senior stakeholders across ETS and the enterprise.
Support the operational effectiveness of the leadership organization by coordinating across stakeholders, tracking follow-ups where appropriate, and ensuring day-to-day execution remains smooth despite ambiguity and change.
Identify opportunities to simplify processes and reduce manual effort using company-approved AI tools, templates, and automation where appropriate.
Apply AI to support first drafts of correspondence, meeting agendas, briefing materials, consolidated leadership updates, and organizational communications.
Develop and maintain reusable prompts, templates, and documented procedures for recurring activities, including meeting preparation, action tracking, event coordination, and reporting.
Partner with the Director Assistant, the Executive Assistant community, and relevant teams to share practical use cases, demonstrate effective approaches, and adapt successful workflows for broader use.
Evaluate whether new approaches reduce turnaround time, manual effort, or rework while maintaining service quality.
Use only approved tools and information permitted for the intended purpose.
Book and coordinate domestic and international travel arrangements (air, hotel, ground), including multi-stop and time-sensitive itineraries.
Prepare, review, and process expense reports and approvals in line with company Travel & Expense policy and budget expectations.
Assist with timekeeping and payroll duties as required, mainlining time-off plans for Senior Leader.
Maintain accurate organization charts, team rosters, and key distribution lists using approved systems and validated source information; streamline recurring updates where appropriate.
Coordinate logistics for internal meetings, town halls, and events – including room bookings, catering, technology support, external visitor escorts, etc.
Provide coverage for other Executive/Administrative Assistants during PTO or sick leave, contributing to a strong, team-based EA community.
Track and consolidate weekly updates from the leadership team.
Support and coordinate special projects and initiatives as needed.
Maintain Executive office annual calendar of events (Town Halls, Travel, PTO, Business Partner and Enterprise annual events, etc.), proactively identifying scheduling conflicts.
Contribute to Quarterly Executive Office and organizational communications such as the GMNST Newsletters.

Requirements

Associate degree or equivalent experience in business administration or related field.
5+ years of experience as an Executive Assistant (or equivalent) with familiarity in office management and team administration.
Demonstrated ability to use discretion and maintain confidentiality; strong judgment in sensitive situations.
Highly organized, proactive, detail-oriented, and solution driven; proven ability to manage multiple priorities independently in a fast-paced environment.
Strong interpersonal and communication skills; ability to interact effectively and diplomatically with executives and Executive Assistants across the organization and externally.
Ability to respond to requests quickly and execute tasks accurately; work under pressure, to tight deadlines and with strong attention to detail and timely follow-up.
Ability to anticipate dependencies, coordinate stakeholders, and follow assigned projects and responsibilities through to completion.
Collaborative team player who builds strong relationships across the Executive Assistant community, GMNS, GMNST, and ETS.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Microsoft Forms, together with the ability to learn and use internal administrative systems accurately.
Experience with Ariba, Concur, payroll systems, MyInfo, or comparable tools is beneficial.
Demonstrated practical proficiency with Microsoft Copilot or comparable AI productivity tools, including drafting, summarizing information, and improving recurring administrative workflows.
Ability to develop and refine prompts, provide relevant context, and explain specific examples of improved efficiency or work quality.
Sound judgment in evaluating and using AI-generated content, including verifying accuracy against source information, protecting confidential information, and recognizing when human review or a non-AI approach is required.
Experience supporting senior leaders within a large, matrixed and global organization with significant stakeholder complexity and frequent priority shifts.
Demonstrated strength building trusted relationships across an executive assistant community and across multiple functions/teams.
Comfort operating in evolving environments and helping leaders stay organized amid ambiguity.
Experience developing reusable AI-assisted workflows, prompt libraries, or templates that improved recurring administrative or executive office processes, with examples of the resulting benefits.
Experience helping colleagues adopt new productivity tools or ways of working through demonstrations, practical guidance, or shared resources; familiarity with company-approved no-code or low-code automation tools is a plus.

Skills

Office management
Team administration
Discretion
Confidentiality
Judgment
Organization
Proactiveness
Detail-orientation
Solution-driven
Priority management
Interpersonal skills
Communication skills
Diplomacy
Responsiveness
Accuracy
Working under pressure
Meeting deadlines
Attention to detail
Follow-up
Dependency anticipation
Stakeholder coordination
Project completion
Team collaboration
Relationship building
Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Forms)
Internal administrative systems
Ariba
Concur
Payroll systems
MyInfo
Microsoft Copilot
AI productivity tools
Prompt development
Workflow improvement
AI content evaluation
No-code/low-code automation tools

Location

United States

Work Type

Full-time

Experience Level

5+ years of experience as an Executive Assistant

Education Level

Associate degree or equivalent experience in business administration or related field

About the Company

The Global Merchant and Network Services Technology (GMNST) organization at American Express is responsible for evolving the payments network & merchant platforms to enable next-generation payments products.
The team creates flexible network & merchant ecosystem platforms to acquire, bill, pay, service our customers (card members, network participants and merchants), while enabling a payments ecosystem to connect and authenticate parties seamlessly and securely.

Equal Opportunity

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.