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About the Role

We're looking for a Research Operations Manager to be the operational backbone of our research team, and a driving force behind DoorDash's commitment to customer obsession. You'll own the systems, tools, vendors, and AI-powered processes that get those voices in front of the people building for them, faster and at greater scale. This is a high-impact role at the intersection of research, operations, and technology, built for someone who sees friction before it's surfaced and treats it as theirs to solve.

Responsibilities

Own the end-to-end lifecycle of research vendor relationships — from sourcing and evaluation through contract negotiation, onboarding, and ongoing performance review.
Manage relationships with research tool providers, recruiting agencies, transcription and analysis services, and other third-party partners.
Establish clear SLAs, hold vendors accountable, and continuously evaluate the market for better options.
Own the research team's budget: track spend, forecast needs, manage purchase orders, and ensure resources are allocated to the highest-impact work.
Build visibility and reporting so research leaders can make informed investment decisions, and identify opportunities to optimize spend without sacrificing research quality.
Lead the strategy and execution of participant recruiting across studies — managing panels, recruiting vendors, and internal databases to ensure the team has access to the right participants at the right time.
Develop screeners, coordinate scheduling, manage incentives and compliance, and build systems that make recruiting faster and less effort-intensive for researchers.
Partner with researchers, engineering, design to evaluate, build, maintain, and scale AI-based tools that accelerate the research process, from automated synthesis and analysis pipelines to intelligent tagging, search, and knowledge management.
Bring a practical, iterative approach: shipping tools that solve real problems, gathering feedback, and improving them over time.
Be a visible champion for experimentation within the research team by creating the conditions (psychological safety, lightweight processes, shared frameworks) that make it easy for researchers to try new methods, tools, and approaches.
Run retrospectives, document and share learnings, and help the team build an institutional memory around what works.
Design and maintain the operational infrastructure that keeps the research practice running smoothly: research repositories, documentation standards, onboarding materials, team rituals, and the tooling stack.
Proactively identify bottlenecks and build solutions before they become problems as the team and its ambitions grow.
Partner across brands/regions to extend research operations infrastructure globally, adapting for local legal and market requirements.

Requirements

7+ years of experience in research operations, UX operations, or a closely related role
Experience managing contractors or full-time employees, including setting priorities, providing feedback, supporting development, and ensuring delivery
Demonstrated experience managing research vendors and procurement processes
Experience owning and forecasting operational or project budgets
Experience with research repositories and recruiting platforms (UserTesting, Qualtrics, etc.)
Familiarity with prompt engineering or working with LLMs in a research or operations context.
A systems thinker who can zoom out to see inefficiencies and zoom in to fix them
Strong communicator who can influence without authority and build trust across research, product, and engineering teams
High degree of self-direction. You spot problems before they're surfaced to you and move quickly to address them

Skills

Prompt engineering
Working with LLMs

Location

United States

Work Type

Full-time

Experience Level

7+ years of experience

Salary/Compensations

$208,800—$307,000 USD

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program

About the Company

DoorDash’s mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.
Whether blatant or hidden, barriers to success have no place at DoorDash.
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.