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About the Role
The Head Teller collaborates with the supervisory team to manage branch operations, ensuring alignment with corporate strategies. This role involves leading by example, developing tellers to provide exceptional member experiences, fostering relationships, cross-selling products, and processing financial transactions accurately.
Responsibilities
- Lead by example and effectively develop tellers to deliver exceptional member experiences.
- Foster long-lasting relationships with members.
- Share product knowledge and identify member needs.
- Cross-sell beneficial products and services.
- Introduce members to platform staff or business partners.
- Process financial transactions with accuracy and efficiency.
- Embrace a culture of change, agility, inclusiveness, and innovation.
- Collaborate with the supervisory team to set clear objectives and monitor progress.
- Promote a positive employee and member experience.
- Inspire others to grow and develop.
- Manage the day-to-day operations of the teller unit, including cash levels, daily proof, and risk assessment.
- Ensure tellers can effectively process financial transactions using FourLeaf systems.
- Assist with complex tasks and situations by demonstrating a strong working knowledge of operational procedures.
- Guide Tellers to make sound decisions adhering to policies, procedures, and regulations.
- Act in the capacity of a Teller or LMS when necessary.
- Collaborate with the supervisory team to effectively onboard new employees.
- Engage with the team to drive positive employee experiences.
- Transfer learning to the team through direct development or training opportunities.
- Provide coaching and career development conversations with direct reports.
- Develop Tellers to provide exceptional member experiences by cultivating relationships and identifying needs.
- Communicate with members about product features, technology, promotions, and partner services.
- Contribute to the management of branch traffic flow and lobby management.
- Collaborate with the supervisory team in maintaining branch controls, including audits, reconciliations, and balancing.
- Adhere to policies, procedures, and banking regulations.
- Identify and manage emerging risks and fraud trends.
- Comply with Bank Secrecy Act, Anti-Money Laundering, and OFAC regulations.
- Participate in achieving branch, Retail Banking, and organizational goals.
- Collaborate with the supervisory team to create, implement, and manage strategies.
Requirements
- College Degree preferred, some college or related work experience required.
- 1+ years of financial or equivalent sales and service experience.
- 1+ years of supervisory experience preferred.
- Medallion Signature Guarantor within 3 months.
- FourLeaf Lending Product Certification within 6 to 12 months.
- National Mortgage Licensing System within 3 months.
- NYS Notary License within 6 months.
- PC, Windows, and Internet proficiency.
- High emotional intelligence.
- Decision-making skills.
- Excellent communication skills.
- Relationship building skills.
- Change management skills.
- Time management skills.
- Supervisor employee and member experience skills.
- Monday to Saturday availability required.
Skills
- Leadership
- Operations Management
- Employee Development
- Member Experience
- Compliance
- Strategic Planning
- Financial Transaction Processing
- Sales
- Service
- Cash Handling
- Risk Assessment
- Policy Adherence
- Regulatory Compliance
- Coaching
- Performance Management
- Communication
- Relationship Building
- Change Management
- Time Management
- Emotional Intelligence
- Decision Making
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1+ years of financial or equivalent sales and service experience
- 1+ years of supervisory experience preferred
Education Level
- College Degree preferred
- Some college or related work experience required
Salary/Compensations
- $26.35 - $30.96 per hour
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Disability insurance
- Voluntary benefit programs
- 401(k) plan with employer match
- Reimbursement programs
- Wellness programs
- Annual performance-based bonus
- Tuition reimbursement programs
- Fitness reimbursement programs
- Flexible work options
- Volunteer opportunities
- Executive “Water Cooler Chats”
- Clubs, sports, and social events
- Food truck days
About the Company
- FourLeaf Federal Credit Union has been committed to the financial well-being of its members for over 80 years.
- Offers a full range of competitive savings and loan products.
- Is an award-winning place to work, recognized as Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, and Fortune’s Best Workplaces in Financial Services & Insurance 2024.
- Vision is to enrich the lives of its members, employees, and communities.
- Has been an integral community partner through charitable giving and community development programs since 2002.
Equal Opportunity
- We are proud to be an award-winning place to work!