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About the Role
At LUX Infusion, we are reimagining infusion care to be more human, supportive, and connected. We are seeking an Infusion Billing Specialist who brings accuracy, accountability, and purpose to the reimbursement process, ensuring patients have access to care. This role is critical in verifying reimbursement data, submitting clean claims, and resolving payments, directly supporting patient access to therapy and enabling care teams to focus on patient needs.
Responsibilities
- Prepare and submit insurance claims for home infusion services, including medications, nursing, and supplies.
- Process electronic pharmacy claims to Medicare Part D, Medicaid, and commercial insurance plans.
- Verify that all prescription reimbursement data is complete, accurate, and entered timely prior to weekly and month-end close.
- Confirm documentation aligns with billed services, codes, and expected reimbursement.
- Review payments received and apply them accurately to patient accounts through final resolution.
- Maintain a strong understanding of payer contracts, coverage criteria, and reimbursement guidelines.
- Address billing inquiries and resolve discrepancies with professionalism and clarity.
- Stay current on billing regulations, coding guidelines, and payer requirements.
- Work with clearinghouses and billing systems to support clean claims and efficient workflows.
- Assist with data entry, administrative, and clerical billing tasks as needed.
Requirements
- High school diploma or GED
- Minimum of two (2) years of experience in medical billing and collections
- Experience providing customer service to internal and external stakeholders
- Basic proficiency with Microsoft Office (Word, Excel, PowerPoint)
- Five (5) or more years of medical billing and collections experience (preferred)
- Prior home infusion therapy billing experience (preferred)
- Experience with CareTend, CPR+, or similar billing systems (preferred)
- Strong attention to detail and analytical thinking
- A customer-service mindset paired with financial accuracy
- Comfort working in a fast-paced, deadline-driven environment
- Clear written and verbal communication skills
- Ownership and care in work that directly affects patient access
Skills
- Medical billing
- Collections
- Customer service
- Microsoft Office (Word, Excel, PowerPoint)
- CareTend
- CPR+
- Revenue cycle management
- Payer contracts
- Reimbursement guidelines
- Billing systems
Location
- Syracuse, NY
Work Type
- On-site
Experience Level
- Minimum of two (2) years of experience in medical billing and collections
- Five (5) or more years of medical billing and collections experience (preferred)
Education Level
- High school diploma or GED
Salary/Compensations
- $26—$28 USD
About the Company
- At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected.
- Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.
- As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration.
- Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.
- At LUX Infusion, we believe care deserves more light — more warmth, more clarity, and more connection.
- Here, you’ll find: Purpose-driven work that directly supports patient access to care, A patient-first, clinician-led culture, Collaborative revenue cycle, pharmacy, and operations teams, Opportunities to grow with a company building something meaningful.
Equal Opportunity
- LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.