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About the Role
The Patient Service Representative I is responsible for providing customer service and ensuring an exemplary patient experience, whether in person or by phone. This role coordinates clerical tasks such as answering phones, greeting patients, and scheduling appointments, while also managing the patient intake and checkout process, including registration, medical record filing, and payment collection. The position requires strict adherence to procedures to ensure a seamless patient experience between clerical and clinical staff.
Responsibilities
- Welcomes and greets all patients and visitors, in person or over the phone.
- Maintains a clean and organized front desk area.
- Registers new patients and updates existing patient demographics, collecting personal and financial information.
- Collects outstanding patient balances.
- Obtains referrals and authorizations when required.
- Scans incoming faxes, consents, reports, and other patient information into patient charts.
- Generates batch transmittal reports daily.
- Facilitates patient flow by notifying staff of patient arrivals, monitoring delays, and communicating with patients and clinical staff.
- Schedules follow-up services and office visits for patients.
- Responds to patient, prospective patient, and visitor inquiries courteously.
- Maintains adequate medical office supplies by anticipating needs, placing orders, and monitoring office equipment.
- Protects patient confidentiality by securing protected health information (PHI) and logging off computers when unattended.
- Ensures proper handoff of responsibilities upon task completion.
- Meets established attendance criteria and starts work promptly.
- Respects and acknowledges the organization's commitment to cultural diversity.
- Consistently demonstrates good use of time and resources.
- Ensures all medical records are accurate and complete.
- Performs other position-related duties as assigned.
Requirements
- Minimum of 1-3 years of customer service experience required.
- Experience in a medical office, specifically urology, is preferred.
- Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding is preferred.
- High School Diploma or equivalent required.
- Some college work preferred.
- Ability to perform tasks involving carrying weight up to 25 lbs frequently.
- Ability to perform tasks involving carrying weight up to 50 lbs occasionally.
- Ability to perform tasks involving pushing/pulling up to 25 lbs seldomly.
- Ability to perform tasks involving pushing/pulling over 100 lbs seldomly.
- Ability to lift from floor to chest 1-25 lbs occasionally.
- Ability to lift from floor to chest 26-50 lbs seldomly.
- Ability to lift from floor to waist 1-25 lbs occasionally.
- Ability to lift from floor to waist 26-50 lbs seldomly.
Skills
- Skill in using computer programs and applications including Microsoft Office.
- Knowledge in healthcare systems operations.
- Experience in navigating EMRs.
- Ability to answer multiple incoming telephone calls.
- Excellent organizational skills.
- Multi-tasking abilities.
- Ability to perform well in stressful situations.
- Customer-oriented with ability to remain calm in difficult situations.
- Ability to work independently.
- Ability to manage multiple deadlines.
- Ability to comprehend established office routines and policies.
- Ability to keep financial records.
- Ability to perform mathematical tasks.
- Knowledge of Medical Terminology.
- Excellent verbal and written communication skills.
- Proficient interpersonal relations skills.
- Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
- Ability to navigate online health insurance portals to verify benefits.
- Adherence to compliance and accreditation efforts including OSHA, HIPAA & CMS guidelines.
- Compliance with HR confidentiality standards.
Location
- 944 North Broadway, Suite 103, Yonkers NY 10701
Work Type
- Monday-Friday 8:30am-5:30pm
- NO WEEKENDS
- NO EVENINGS
- NO HOLIDAYS
Experience Level
- 1-3 years customer service experience
Education Level
- High School Diploma or equivalent
- Some college work preferred
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- Pet Insurance
- Health savings account
- Paid sick time
- Paid time off
- Paid holidays
- Profit sharing
- Retirement plan
- Competitive pay
About the Company
- INTEGRATED MEDICAL PROFESSIONALS is the largest multi-specialty urology focused practice in the country.
- Our doctors and staff are committed to providing the highest level of quality medical services available.
- Join our team for a rewarding career with a growing health care organization who values our staff as much as we do our patients.