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About the Role
The IT Intern will work closely with the IT Infrastructure and Help Desk teams in a hands-on capacity. This role requires a basic understanding of personal computers, peripherals, and troubleshooting techniques, and offers exposure to automation, data, and reporting initiatives.
Responsibilities
- Provide first-response technical assistance to Welltower employees.
- Diagnose, research, and resolve hardware and software issues.
- Escalate unresolved issues to the appropriate IT teams.
- Use Help Desk software to track, manage, and resolve tickets.
- Assist with the installation and configuration of computers, monitors, printers, phones, and peripherals.
- Support IT staff in process improvement initiatives.
- Contribute to Welltower’s automation strategy by helping build innovative solutions.
- Assist in developing reporting and analysis capabilities for less mature data sources.
- Perform other duties as assigned.
Requirements
- Prior internship experience in IT, Helpdesk, or a related field is preferred.
- Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.
Skills
- Basic understanding of personal computers, peripherals, and troubleshooting techniques.
- Proficiency in SQL (experience with MySQL and SQL Server is a plus).
- Exposure to BI tools like Tableau.
- Independent learning and a proactive approach to problem-solving.
- Technologies: HP desktops/laptops, Microsoft Windows 7/10, Microsoft Office (2013, 2016, O365), printers, multi-function devices, internet browsers, and Apple iOS.
Location
- United States
- United Kingdom
- Canada
Work Type
- Internship
- Full-time
Experience Level
- Intern
Education Level
- Currently pursuing a Bachelor’s degree in Information Systems or a related field.
Salary/Compensations
- $25.00 to $25.50/hr. CAD
About the Company
- At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate.
- As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge.
- Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.
- Welltower® Inc. (NYSE: WELL) [https://welltower.com/], an S&P 500 company, is positioned at the center of the silver economy, focusing on rental housing for aging seniors across the United States, United Kingdom, and Canada.
- Our portfolio of 3,000+ seniors and wellness housing communities are positioned at the intersection of housing and hospitality, creating vibrant communities for mature renters and older adults.
- We believe our real estate portfolio is unmatched, located in highly attractive micromarkets with stunning built environments.
- Yet, we are an unusual real estate organization as we view ourselves as an operating company in a real estate wrapper, driven by highly-aligned partnerships and an unconventional culture.
- Through our disciplined approach to capital allocation powered by our Data Science platform and superior operating results driven by the Welltower Business System - our end-to-end operating platform - we aspire to deliver long-term compounding of per share growth for our existing investors, our North Star.
Equal Opportunity
- EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet