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About the Role
Maven is seeking a Director, GTM Operations & Architecture to lead the strategy, systems, design, and reporting for the company's commercial operations. This role is central to Salesforce administration, focusing on business requirements and sales processes to ensure clean data and efficient workflows for the growth team. The position reports to the Head of Revenue Operations and collaborates with various departments to maintain scalable, well-documented systems.
Responsibilities
- Own Salesforce as the system of record for the GTM organization, ensuring its configuration, automation, and maintenance support the end-to-end sales process.
- Manage the roadmap and overall CRM strategy for Salesforce and related systems.
- Develop a thorough understanding of how Sales, Finance, and Analytics utilize GTM systems, including the decisions they inform, the reports and fields they rely on, and the challenges they encounter.
- Translate strategic and operational workflows into clear business and functional requirements, working with Salesforce engineering to implement solutions.
- Maintain a clean, well-documented sales funnel model, including pipeline stages, opportunity fields, and account hierarchies, and map data across systems.
- Lead AI strategy within the Salesforce ecosystem to identify and build automation that reduces manual tasks.
- Act as the primary point of escalation for sales tooling issues, troubleshooting system problems promptly.
- Conduct regular data hygiene audits (e.g., duplicate records, stale opportunities, missing fields) and drive resolutions with sales teams.
- Oversee QA throughout the deal lifecycle, validating products, pricing, and contract terms in Salesforce before deal handoff.
- Define, govern, and maintain business rules for Maven's customer account hierarchy to ensure accurate reporting and client operations.
- Document and enforce sales process standards, including stage definitions, required fields, and deal desk workflows.
- Partner with Sales, Finance, Customer Success, and Engineering to identify bottlenecks and implement system-level solutions.
- Drive business analysis and program management for Salesforce initiatives, including scoping requests, conducting discovery, and managing implementation roadmaps.
- Support the Deal Desk with opportunity structuring, approval workflows, new pricing, and contract data accuracy in Salesforce.
Requirements
- 8+ years of experience in Salesforce architecture, revenue operations, or GTM systems, with experience in a B2B SaaS or healthcare company.
- Deep hands-on Salesforce expertise, including best-practice system architecture and the ability to design clear business and system requirements.
- Experience designing account hierarchies and object models for complex B2B organizations, particularly those with multi-channel or multi-contract revenue structures.
- Proven ability to build automation and AI-enabled tooling to replace manual GTM and revenue operations work.
- Experience integrating Salesforce with surrounding systems such as data warehouse, BI, billing, and GTM tooling (e.g., Looker, BigQuery, NetSuite, Gong, ZoomInfo, Clay).
- Proficiency in Looker or equivalent BI tools, with a history of owning recurring reporting and QA.
- Ability to take ambiguous requests, conduct discovery, and develop scoped, multi-phase plans.
- Strong written communication skills, capable of creating documentation understandable to both sales leaders and engineers.
- Willingness to build and lead a team while remaining a hands-on operator.
- Requires active work authorization in the US.
Skills
- Salesforce administration
- Salesforce architecture
- Revenue operations
- GTM systems
- B2B SaaS
- Healthcare technology
- System requirements translation
- Data quality management
- Process governance
- AI strategy
- Business analysis
- Program management
- Looker
- BigQuery
- NetSuite
- Gong
- ZoomInfo
- Clay
- Apex (familiarity)
- Custom code vs. configuration judgment
Location
- New York Metropolitan area, NY
- Remote via San Francisco/Bay Area, CA
- Remote via Seattle, WA
Work Type
- Hybrid
- Onsite (3 days/week in NYC office)
- Monthly Work Together Days (Boston, DC, Chicago, Seattle, San Francisco)
Experience Level
- 8+ years
- Director level
Education Level
- Salesforce Application Architect or System Architect credentials (preferred)
- Designer certifications (preferred)
Salary/Compensations
- $204,000 - $230,000 per year
Benefits
- Equity
- Employer-covered health, dental, and insurance plan options
- Access to the full Maven platform and specialists (Maven for Mavens)
- Whole-self care through wellness partnerships
- Hybrid work
- In-office meals
- Work together days
- 16 weeks 100% paid parental leave
- New parent stipend (for employees with 1+ year tenure)
- Annual professional development stipend
- Access to a personal career coach
- 401K matching with immediate vesting (US-based employees)
About the Company
- Maven Clinic is the world's largest virtual clinic for women and families, dedicated to making healthcare accessible and effective for everyone.
- The company partners with over 2,300 employers and health plans through Maven Enterprise to offer comprehensive women's and family health programs.
- Maven's programs cover fertility, family building, maternity, newborn care, pediatrics, menopause, and midlife health, aiming to improve clinical outcomes, reduce costs, and expand equitable access.
- The consumer platform provides direct virtual care across 30+ specialties and dedicated hormone and GLP-1 care programs for women.
- Founded in 2014 by CEO Kate Ryder, Maven Clinic has secured over $425 million in funding from prominent investors.
- Maven Clinic has received numerous awards for innovation and industry leadership, including recognition from TIME, CNBC, Fast Company, and FORTUNE.
Equal Opportunity
- Maven is an affirmative action and equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
- Maven is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities.
- Interview requests and job offers will only originate from an @mavenclinic.com email address.
- Maven Clinic will never ask for sensitive information via email or phone.
- Report scam or security issues to security@mavenclinic.com.