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About the Role

As a Information Security Engineer working remote in US, you’ll be a part of bringing humanity to business. Your role is impactful as it protects TTEC from data loss and security events.

Responsibilities

Investigate security alerts and threat hunting leads across a variety of technologies (SIEM, EDR, email security, cloud, etc) as part of the SOC and with the Threat Management team.
Maintain situational awareness of changes to threat landscape, industry trends, and internal operating environment.
Correlate SIEM alerts with endpoint process activity, authentication events, email artifacts, network connections, and cloud audit logs to establish incident timelines, identify affected users and assets, and distinguish benign activity from suspected compromise.
Understand the environment responsible for and engage with various teams to gain further knowledge of the environment(s).
Recognize potential, successful, and unsuccessful intrusion attempts and compromises through review and analysis of relevant event data.
Document incident severity, scope, supporting evidence, investigation steps, and recommended actions in case records.
Follow approved response playbooks and escalation procedures, coordinate authorized containment and remediation with system owners, and validate recovery before closing incidents.
Partner with the Threat Management team to develop, test, and refine detection queries and investigation playbooks.
Validate detections against relevant event data, investigate false positives, and document telemetry gaps and recommended improvements.
Investigate cloud security events by reviewing identity and access permissions, administrative activity, audit logs, and network access controls.
Identify suspicious authentication, privilege changes, and potentially unauthorized access to cloud resources.

Requirements

Hands-on SOC experience investigating and responding to security events across two or more of the following: SIEM, EDR, email security, NGFW, cloud platforms, threat intelligence.
Ability to investigate cloud security events by reviewing identity and access permissions, administrative activity, audit logs, and network access controls.
Working knowledge of TCP/IP, DNS, HTTP/S, common network services, Windows and Linux security logs, and authentication and authorization concepts.
Ability to use this knowledge to interpret suspicious host, user, and network activity.
Candidate will possess 2-3 years of experience in Information Systems or IT security-related functions.

Skills

SIEM
EDR
email security
cloud
Threat Management
scripting language
log parsing
indicator enrichment
automation
TCP/IP
DNS
HTTP/S
Windows security logs
Linux security logs
authentication concepts
authorization concepts
communication skills
interpersonal skills

Location

remote
US

Work Type

remote
full-time

Experience Level

2-3 years of experience in Information Systems or IT security-related functions

Education Level

IT degree and/ or training is very helpful

Salary/Compensations

$65,000-$70,000 annual salary

Benefits

An annual incentive program
Medical, dental, and vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
Tuition reimbursement and access to thousands of free online courses

About the Company

TTEC’s award-winning employment experience.
Our business is about making customers happy.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.

Equal Opportunity

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.